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What is error code 491. How to fix Google Play errors when installing and updating applications. What is Play Market

Have not yet encountered errors popping up when installing or updating applications in Google play? Nothing, it's just a matter of time! If one day you run into unforeseen difficulties, do not give up. Check out our guide to dealing with common mistakes!

Nobody can guarantee that the recommendations will help you get rid of installation problems. Moreover, unconscious actions can harm both your smartphone and the personal data stored in it. I strongly recommend not to go into the water without knowing the ford. Although, by and large, you will not have to do anything "criminal". Go.

error 491 - error 491

Delete your google account... To do this, go to the settings of your smartphone, scroll to accounts (accounts), enter your Google profile and delete it. Reboot your smartphone and reconnect your account. Then go to the settings, enter the applications menu, click on the "All" tab, find " Google services Play ", click" Clear data "and" Stop "in sequence.

error 498 - error 498

The problem is related to a device cache overflow. Remove unnecessary applications and files. Restart your smartphone in Recovery mode - press the volume down and Home key (on most Samsung devices) or the volume and power down key (on most other devices) at the same time. This mode offers a number of options. Select "W ipe cache partition "using the sound control keys and confirm the action by pressing the power key.

error 919 - error 919

Solution 1. There is no free space on your smartphone. Get rid of unnecessary music, videos and bulky applications.
Solution 2. Change your APN settings.

error 413 - error 413

If you are using a proxy server, remember that this can cause problems with the work of google Play Store.

Go to the settings, enter the applications menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app and clear your internet browser cache.

error 923 - error 923

Delete your Google account and get rid of unnecessary applications that clog free place... Next, restart your phone in R mode ecovery. Select "Wipe cache partition" and boot the device in the usual way. Do not worry, your personal data will not be deleted. Reinstall your Google account.

error 921 - error 921

Try deleting the Google Play Store app cache. If this maneuver does not work, delete all data for the Google Play Store application, but note that this action will delete all previously set settings. As a last resort, delete your Google account, restart your device and reconnect it.

error 403 - error 403

Typically this error is related to using two Google Accounts to purchase apps on the same device.

Connect to Google Play Store with the correct account. Remove the problematic application. Try to install the application again by clicking the Buy button.

error 492 - error 492

Go to the settings, enter the applications menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app. If the problem persists, uninstall dalvik cache. This feature is available in Recovery mode with ROOT rights. If you do not have superuser rights, you need to perform data wipe / factory reset. This option is available to everyone in the same Recovery mode. Be careful, this action will clear all your data on your smartphone, you must first save a backup copy of the information.

error 927 - error 927

Just wait a couple of minutes for Google Play Store to complete the update process. If the problem persists, go to the settings, enter the applications menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app.

error 101 - error 101

The banal removal of unnecessary applications should help. Otherwise, clear Google data Play Store, delete your Google account and sign in again.

error 481 - error 481

Delete your current Google account and use a different one.

error 911 - error 911

Solution 1. Clear your Google Play Store data. Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Store", then click "Stop", "Clear data" and "Clear cache".

Solution 2: If you are using a WiFi connection that requires authorization on the web page, it is most likely that the authentication option has been exhausted. Log in to APN with your mobile browser again. Open Google Play Store and run the app update again. If that doesn't work, the problem is with the WiFi network itself.

Solution 3. Just connect to a different WiFi network and run the update.

Method 4. Use cellular network to update instead of WiFi. But use this method only for updating small games and applications. Major updates can hit your pocketbook.

error 920 - error 920

Solution 1. Turn off WiFi. Turn on WiFi. Launch Google Play Store and start installing or updating the app.

Solution 2. Delete your Google account. Reboot your phone and log in again. Alternatively, you can add another Google account, launch the app store, and download the app.

Solution 3. Go to settings, enter the applications menu, click on the "All" tab, find "Google Play Store", remove updates, click "Clear data" and "Clear cache", restart your smartphone. Open Market and install applications.

error 941 - error 941

Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Store", click on "Stop", "Clear data" and "Clear cache". Also clear the cache and delete the Boot Manager data. Open the Market and try updating. If the problem persists, additionally try uninstalling google updates Play Store.

error 504 - error 504

oogle service framework ".

error 495 - error 495

Solution 1. Go to settings, enter the application menu, click on the "All" tab, find "Google Play Store", click "Clear data" and "Clear cache". Repeat the steps for "G oogle service framework ". Try installing updates. If the error still pops up, try uninstalling Google Play Store updates first.

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add Google account and restart your smartphone.

error rh01 - error rh01

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, Google service framework and Download Manager. Add Google account and restart your smartphone.

error rpc: s-5: aec-0 - error rpc: s-5: aec-0

Solution 1. Go to the settings, enter the applications menu, click on the "All" tab, find "Google Play Store", click "Uninstall updates" and "Clear cache". Delete cache and data for Google service framework and Download Manager. Try installing updates.

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add Google account and restart your smartphone.

error -24 - error -24

Solution 1 (required). Install file manager e.g. ROOT Manager. In internal storage, navigate to android / data / com.whatsapp folder and delete it. Install whatsapp from Google Play Store.

Solution 2. Install Cleanmaster. Delete Whatsapp. Remove residual files with Cleanmaster.

Solution 3. Do backup applications and data stored on your smartphone and reset the device to factory settings.

package file invalid

Solution 1. Find the app in the device settings and delete its cache and data.

Solution 2. Install the application using the Google Play Store web interface.

Solution 3. Turn off WiFi and install updates using mobile internet.

Solution 4. Delete the cache and data of Google Play Store and Google service framework. Try upgrading. If that doesn't work, delete your Google account. Restart your smartphone and sign back in to your Google account.

installation unssuccesful error

Solution 1. Uninstall the application and reinstall it.

Solution 2. Clear your Google Play Store cache.

Solution 3. Uninstall Google Play Store updates.

Solution 4. Disconnect your SD card before installing the app.

Solution 5. Delete the .android_secure folder

error rpc: aec: 0]

Delete your Google account. Delete all synced accounts. Clear your Google Play Store data. Reboot your smartphone.

RPC: S-3

Delete your Google account. Add it again or connect another profile.

What errors have you encountered when installing applications on Google Play? Can you tell alternative ways problem solution? Buying an iPhone doesn't count!

Many smartphone users often encounter a problem when, when trying to install an application on their device, error 491 appears. There may be several reasons why this happens, ranging from a malfunction of the OS and ending with problems in the application store itself from " Google ". Further in the article, we will tell you in detail about the most common reasons for the error, and also consider how to troubleshoot the problem.

System crash

The most common reason why error 491 occurs is a malfunction of the Android OS on your phone or tablet. You should not be surprised that this can happen, since this operating system is as susceptible to various failures as others. The crash can be caused by any factor, such as an unexpected restart of the smartphone.

But not everything is so bad, fortunately, this problem can be dealt with quite easily, although it should be said that there are as many as 3 different ways:

The first method is suitable for most cases of error 491. All the user needs to do is to restart his phone. You can also just turn off the device and leave it in this position for 2-3 minutes, then turn it on.

If the first method turned out to be powerless, then you should use the second - reset the settings to the factory state. Even if there is any damage system files, due to which various errors occur, full reset settings will restore everything and lead to former appearance... It is easy to reset, just go to the phone settings, go to the "Backups and reset" menu item and click on the corresponding button there.
Well, and the third way, in case all else fails, is to flash the smartphone. Some users also resort to this step, but it is worth noting, much less often. It is not always easy to execute it, in addition, instructions are different for each phone, as well as the files required for the firmware. So universal way does not exist here. The most correct option in this situation is to visit the forum page or website dedicated to specific model phone, where will be and required files for firmware and detailed instructions with pictures and a description of what to do.

Problems with the Google Play store

The second reason why error 491 can occur on Android is problems with the cache and data of the Google Play application. It is also quite common, so you shouldn't be surprised if your phone is affected as well. Everything is fixed in this case quite simply, the main thing is to follow the instructions:

We go into the phone settings, look for the "Applications" item and select it.
In the window that opens, you need to switch to the "All" tab and find there installed store Google applications Play. Click on it.
In another window that opens, you must alternately click on 2 buttons - "Erase data" and "Clear cache".
As soon as the cleaning is completed, you should restart your smartphone and you can safely use the Google application store.

Also, sometimes error 491 can appear due to the update of Google Play itself to a newer and more recent version. All you need to do in this situation is to uninstall the updates. This is done easily: you need to repeat all the above steps, but instead of clearing the data and deleting the cache, click on the button "Restore the previous version" at the top. When the updates are removed, the phone should be rebooted, after which it can be used.

Google account error

The third reason why error 491 occurs is a failure or an error in syncing the linked Google account. No one knows for sure why this problem may appear, but the fact that it exists is a fact.

Solving the malfunction in this case is also not difficult. All the user needs to do is go to the "Accounts" menu in the phone settings, select the linked Google account and in the window that opens, click on the 3 dots above, and then click on the "Delete" button.

After these steps, the phone needs to be restarted and re-link the Google account.

No Internet

The next reason why "error 491: the application could not be loaded ..." occurs is the absence or failure of the Internet connection. If your ISP is not very good and Internet failures are frequent, then with a high degree of probability it can be argued that this is the cause of the error.

You can fix the problem in this case without much difficulty - you need to turn off wi-fi on the phone, then restart the router (pull the power plug out of the socket for 15 seconds and plug it back in), and then reconnect the smartphone to the Internet.

Google services error

Well, and the last reason why error 491 can occur on Android is a failure in Google services. Services are known to collect a lot of information about the operation of Google applications, and then save them to their cache. So, if it is damaged, for example, due to an OS failure, then this can cause various errors to appear.

To fix the problem in this situation, you can do this:

Go to Settings> Applications> All Programs tab.
Find and click on the "Google Services" application in the list.
In the window that appears - on the "Clear cache" button, and then on the one above - "Place management".
Another window will open, in which, at the very bottom, there will be a button "Delete all data", which you need to click and confirm the action.
As soon as the cleaning is done, reboot the device and use it!

If you have a smartphone or tablet with operating system Android on board, for example, one of Xiaomi devices, then you are definitely familiar with the Play Market program. This is the official store of games and applications from which you can install any software on your device. It often happens that when installing programs, error 491 occurs, which is one of the most popular. Do not worry, as this problem can be fixed in a couple of minutes. All of the above methods for solving the problem will be described in detail, so even inexperienced users will cope with it.

Solution methods

Simple

You can try to get rid of error 491 by simply restarting your smartphone, but this method helps few users.
One of the reasons why error 491 occurs when downloading applications from the market is the wrong date on the smartphone. Check it out, or better set the date and time synchronization over the Internet.
It is also possible that error 491 occurs on the android due to improper operation wifi network... Disable wi-fi and try downloading the program via mobile network... If everything works, then reconnect to the wi-fi network.
Sometimes error 491 in the play market may appear due to a clogged cache of the Play Market application. To fix the problem, go to Settings, select the "Applications" item, find google program play market. Click there on the button "Clear cache", then "Erase data".

Go to Google account

This method most often helps to eliminate error 491 in the Google Play Market. Its essence is that we first delete the google account from the device, then reboot the smartphone, then re-enter the data of our google account. Here detailed instructions how to unlink an account from a smartphone:

We go to the Settings of the smartphone, open the item "Google Accounts". We choose our address, delete it.
A window will appear, there you will be asked to re-enter your profile. Ignore this and restart the phone.
Go back to Google Accounts, enter your e-mail and password.

By the way, this method also helps to solve other problems that occur when downloading programs.

Dalvik cache reset

If you have tried all the previous methods, but error 491 does not disappear, then there is one, more complex way to solve the problem. Your android device must have custom recovery installed, one of which is TWRP.

We go to Recovery.
Click on the "Wipe" button. Many sections will open. We remove the check marks from all the items, leave only on "Dalvik-cache".
We carry out cleaning, and then reboot the device.
We are trying to install the program and are happy.

If you use various device cleaners (Clean Master and others), then be sure to add to the exclusions all available applications from Google, including services. The fact is that the program clears the cache randomly, even without your knowledge, after which unexpected error 491 appears, as well as some others.

Conclusion

We have collected for you the most effective and proven methods for solving today's problem. Start from the very easy way perhaps it is he who will help you. If this problem appears in the future, then follow the "cleaners" that are on your device, perhaps they are the cause of all the problems.

Error code 491 is one of the most common problems associated with Google Play Store on Android devices... The error is usually triggered when a user downloads an app or game from the Google Play store. Of course, when you are ready to work with the right program or be distracted by new game, the appearance of any obstacle is incredibly annoying. Fortunately, this error is not that dangerous and can be easily fixed without much effort.

There are actually several ways that you can fix the 491 error that occurs while using Google Play. However, in some cases, you may have to try a combination of several methods in order to deal with the situation. Below we present these methods in the order in which you will need to try them sequentially if the previous method did not work.

Method 1: Restart your phone
The most common way to fix error code 491 is. This method will fix the error in most cases, however, if it does not solve the problem with your machine, please go to the next method.

Method 2: Clear the cache of Google Play Store and Google Play services
The second most common way to fix error 491 is to clear the cache of Google Play Store and Google Play services. Here's how you can clear the cache for both apps:

Go to Settings -> Application Manager -> Google Play Store (then all manipulations will need to be repeated for Google Play services);
Click on "Force Stop";
Click on Clear data and cache;
Restart your phone and error 491 should be fixed.

Method 3: Delete and re-add your Google account
The third most common method to fix error code 491 is to deleting your google account, restart your phone, and then re-add your Google account. This method should certainly help you deal with the problem, as well as many other users. Here's how you can delete your Google account on your phone:

Go to Settings -> Google Accounts and delete the account associated with Google Play.
Now you need to restart your Android device;
Next, go to Settings -> Accounts and re-add the previously deleted Google account.

After you have done all the manipulations proposed in P.P. 1-3, open Google Play and select your Gmail account. Now you can download any game or application from Google Play without encountering any errors.

Method 4: Clear Dalvik Cache
You can use this method as a last resort if all the methods listed above did not help to fix error code 491. This method can be used if you have installed a custom recovery mode created by third-party developers (for example, ClockworkMod) on your device. Follow the instructions below to clear Dalvik cache your Android device.

Switching to advanced mode ("Adwanced Wipe") and clearing the Dalvik cache;

Restart Google Play, update or install the selected application.

Note : The appearance of error code 491 when trying to download / update an application from Google Play can also be caused by interference third-party programs and applications such as Clean master... To avoid this error, do not clear the Google Play cache and Google Play services when using Clean Master.

What does error code 491 mean in the play market on android

Error 491 means that something is wrong before you could download the application to your Android phone, and now the system does not allow you - it gives error 491.

This is one of the most common encountered today. One of the main reasons is the obstacle in downloading.

The second is the lack of space in the internal memory or on the external SD card connected to the phone. Due to the lack of space to install the app, it will fail every time.

Also, android gives error code 491 due to an overflowing cache, a failure in determining a Google account, and defective processor or boot manager software.

Therefore, we will consider all the options that you need to independent decision this problem.

The first way to fix error 492 in the play market on android

Reboot your phone. Reloading software hopefully will restore it.

All you have to do is press the Power and Volume Down buttons at the same time until the screen turns off.

You can also remove the battery and insert it back. Yes, it's not a fact that the problem will fix itself, but there are precedents when such a move eliminated the error.

Method two to resolve error 491 ingoogleplaymarket onandroid

Clearing the phone cache. Error 491 Failed to load applications may appear due to lack of storage space.

Then you need to clear the cache in the play market application. You can do it manually, but there is a lot of work - you need to clean it in all Google Play services.

To do this, just go here and download excellent program for this kind of business. However, in addition to cleaning, it can do a lot more.

The third way to fix error 492 in the play market on android

As you probably already know, without a google account, you will not be able to download anything from the play market, and this account also sometimes leads to the fact that the android gives out error code 491 failed to download.

What to do then? Then you need to log out of your account and log back in, or even better, delete it and log in again - you can go to the same one, you can go to another (registering a new one or two minutes).

Once you're done with that (after deleting the account) restart your phone and log into your account.

IMPORTANT! Before starting to fix any errors during the installation of the application, it is recommended to back up all data. One simple mistake can result in the loss of all data during the patching process.

The fourth way to eliminate error code 491 in the play market on android

Delete the application. The bottom line is that the application itself can lead to the appearance of bugs, such as not downloading from the play market.

Maybe that's all. Then you need to remove it and install it again, but you cannot remove it (unless you have root rights or custom firmware).

You need to click "Turn off" and confirm, and the system will offer you to remove the updates (see the figure above).

Do it, and see what happens. Subsequently, the application is usually updated to latest version on one's own.

If you are familiar with messages like: “the application could not be downloaded - error 491” or “the application could not be updated due to the same error” - you have come to the right place. This problem is very common (don't worry - you are not alone), but the nature of its occurrence has a fairly wide range. First of all, you should make sure that everything is in order with your internet connection. Sometimes the problem occurs due to incorrectly configured Wi-Fi or a malfunction in its work.

In general, the play market error 491 means the inability to download or update applications. If the Internet is working properly, we there is a universal way its solutions. So, if your device has only one Google account, at the first stage it will need to be deleted from the phone, and then reconnected again. (In the case of two or more accounts, choose the one that is registered in the application settings play market). Below is the detailed instructions with screenshots.

Go to smartphone settings. In the group "personal data" find the item "Accounts". Then select "Google" - a list will open with your mailing address at the very top. Now click on the three vertical dots in the upper right corner and in the same place in the small pop-up window, click " Delete account". (If you have a pin code or pattern key you will need to guide it). Now restart your phone.

After reboot add your Google account entry (in the same menu from where you deleted it). Ok, now go back to the phone menu and select the "Applications" item. Here you need to find a program with the name " ServicesGoogle Play"(6th android opens a list with all applications by default, in older versions you need to first go to the" All applications "tab). Click on "Google Play Services" and then on the "Storage" sub-item. First, click on "Clear cache", and then on "Manage space". Here at the very bottom we find "Delete all data" and confirm the operation. Finally, go back two tabs to Google Play Services and click the Stop button.

We hope that now you will never see error code 491 in the play market again! But, please note that the method described above does not give a 100% guarantee (it all depends on the nature of the root cause). Some users are complaining about the app Clean Master or an antivirus that interferes with Google services and causes error 491 when downloading from the market (there is also a problem with the Dalvik cache). So, if after the steps above, the error is still present - stop Clean Master (or other applications that you suspect) and try again from the beginning. Also, please share your experience in the comments, especially if you find an application that did not allow you to fix the 491st error.

In the process of downloading an application from the Play Market, the user may encounter error 491, which says that it is impossible to download the selected application. In this article I will tell you what error 491 is, when it occurs, and how to fix error 491 when downloading from the Play Store.

What does this error mean in the Play Market

Usually error 491 indicates that the phone does not recognize the Google user account installed on it... This can be caused by both a communication problem and a malfunction. system applications Google.

The text of error 491 itself when downloading from the Market sounds like “Error. (Application name) could not be downloaded due to an error (491) ". (The application could not be loaded due to error 491).

As mentioned above, given error appears when you try to download or update any application from the Play Store. You may get errors and instructions on how to fix them by following the links.

How to troubleshoot error 491

To get started, just reboot your device, and also try to wait for a while. In case of error 491 when downloading from the Market, a simple restart of the smartphone helped a lot of users, and for some, this error disappeared by itself after a few hours.

If this did not work for you, then use the tips below.

Tip 1. Stop or remove recently downloaded applications

This is especially true for the Clean Master application, which is one of the most famous and controversial culprits of error 491. Stop this application (or even uninstall it), as well as other applications installed on your phone recently.

Tip 3. Delete your Google account and then create a new one

Quite radical, but still enough effective reception dealing with error 491 when starting the application is to completely remove user account in Google, and then the creation of a new one, as they say, "from scratch." In most cases, this will get rid of error 491 and other similar errors.

At the same time, drawing your attention to the fact that when you delete your Google account, you may lose all your achievements and achievements in the games from Google Play. Therefore, for ardent gamers, I would advise you to think carefully before deleting your account.

To delete, go to the phone settings, go to accounts, find Google there, tap on it, then click on your account and select "Remove account" (or "Remove account).

After that, restart your phone, go to the Play Market, create new account and try downloading the app you want again.

For owners of root rights, you can also advise to clear the cache virtual machine Dalvik running on your device. For this we will use convenient program to work with root (for example, Root Explorer), go with it to the directory at / data / Dalvik cache, and delete all files located there. After deleting, we restart our phone.

Conclusion

In most cases, in the fight against error 491 when downloading applications, experts recommend clearing the data and cache of Google system applications, as well as deleting the old Google account. This usually allows you to fix the error that occurs in the Play market, and if this does not help, then you can think about resetting the phone to factory settings. However, remember that full reset the phone deletes almost all user data, so you need to use this option only in the most critical cases.

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