iPhone 5s is hard to hear. Poor audibility from the interlocutor on the IPhone. Could there be a software problem?

Have you noticed that during some calls on your iPhone you can’t hear the other person? This problem is quite common among owners Apple smartphones. Its cause may be either an iOS error or a malfunction or contamination of the iPhone receiver. What to do in any of these cases is described in this instruction.

Check volume and connection levels

First you need to check basic settings. First, make sure that the volume level during a call is not set to the minimum value. During a call, adjust the volume using the control buttons - the screen should display a volume indicator and its current status.

Secondly, make sure that the headset is not connected to the iPhone, since in this case there will be no sound in the smartphone receiver. Make sure that nothing is connected to the headphone jack or dock connector, and that Is the iPhone stuck in headset mode?. In addition, go to the menu " Settings» → Bluetooth and turn off Bluetooth.

Clean the receiver

The iPhone receiver may not work properly if it is dirty or clogged. Make sure the receiver is not blocked by anything, e.g. protective film or cover, and also check whether the receiver grille is clogged. In the latter case, you need to clean it with a clean, dry brush with soft bristles.

Advice! If you just purchased an iPhone, remove the plastic films from the panels of the smartphone.

Force restart your iPhone

Quite often, the problem with poor iPhone receiver performance is due to a software error. Force reboot your smartphone by holding down the buttons Nutrition And Home(volume down button on iPhone 7/7 Plus) in order to clear errors.

Restore iPhone

Even more in an effective way Fixing a software error is iPhone recovery. For this:

Note: You must have the latest version installed on your computer. iTunes version. You can update iTunes on Mac from the Updates tab in Mac App Store, on Windows in the menu “Help” → “Updates”. If iTunes is not installed on your computer, download latest version possible at official Apple website.

Step 1. Download the latest one for your iPhone iOS version on this site .

Step 2. Connect your iPhone to your computer, and then enter the smartphone into recovery mode. To do this, simultaneously hold down the buttons Home And Nutrition on 10 Seconds, then release the Power button but continue to hold the button Home during 6-9 seconds. If you did everything correctly, iTunes will report that it has detected your iPhone in recovery mode.

Note: Putting iPhone 7 and iPhone 7 Plus into recovery mode is slightly different. Instead of the Home button, you should hold the Volume Down button.

Step 3: Hold the key Shift and while holding it press " Restore» on iTunes. In the window that opens, select the previously downloaded firmware file.

Step 4. Confirm to start the recovery procedure.

What to do if you can’t hear your interlocutor on iPhone? Practice shows that many users of such a smartphone encounter similar problems. Any malfunction in the operation of the device requires a clear formulation, a search for the causes and their elimination. It is worth considering the main symptoms and causes, rules and subtleties of self-diagnosis, and only after that try to fix everything. Separately, the article will indicate situations in which the phone must be taken to service center.

In the article:

Symptoms and reasons why you can’t hear your interlocutor on iPhone

The speakers are primarily responsible for a malfunction when the interlocutor on the iPhone is hard to hear. Such people have them mobile phones usually 2 - one at the bottom is responsible for the speakerphone, music and sounds during a call, the second at the top is needed to hear the caller's voice.

If you are using an iPhone and you cannot hear your interlocutor during a conversation, this is manifested by the following symptoms:

1. Faulty Mini-Jack 3.5 mm. In this case, the person at the other end of the reins will not be heard. The reason for this may be a failure in the 3.5 mm plug, for example, when the contacts are simply shorted. In this case, it is worth trying to connect and disconnect the plug several times in order to clean the socket from oxide and possible debris in this way.
2. Volume swing or “Mute” button. New owners of such a smartphone may not know at first that there is a magic button on the side of the panel that, with one click, turns the phone into silent mode. You also need to make sure that the volume has not been muted previously.
3. The top speaker is broken. This situation often happens due to the ingress of water, dirt, and dust. In the first case, oxidation and closure of contacts occurs, which disrupts the conductivity of the signal to motherboard from the speaker. Moreover, it is protected by a mesh, and if it becomes clogged with dust and debris, the conductivity of sound is again disrupted. In this case, you need to figure out how to clean the speakers I
4. Gadget falling. Cases where, after a phone has been dropped, the operation of the microphone and speaker are disrupted are not uncommon. During a conversation, the microphone acts as a noise-cancelling device, and a fall from a height leads to failure of the audio codec or cable. Against this background, sounds from incoming call are perceived as noise, and the microphone will try to dampen it in every possible way. You can check the microphone's operation by recording your voice on a voice recorder.

In addition to the fact that the cause of sound non-conductivity during telephone conversation It may be that the Iphone speaker is not working; common reasons include software glitches.

For example:

• Bluetooth – it is possible that before the call the phone was connected to headphones or speakers via Bluetooth, and incorrect disconnection of iOS will lead to the fact that the phone will not switch to the mode when it should work without a headset;
• failure iOS work– in this case, there is a periodic failure of sound supply, as a consequence of the fact that operating system needs reinstallation;
• third-party applications – while working with third-party software, malfunctions in the functioning of the gadget may occur, so the latest downloads should be deleted or reinstalled, and hold down the “Power” and “Home” buttons.

Only with proper diagnosis, identification of symptoms and causes, there is a high probability that the malfunction will be eliminated without contacting a service center.

Features of self-diagnosis

It is extremely difficult to independently determine the presence of specific problems, especially if we talk about recent owners of such a gadget.

To begin with, you should start small, checking that there is a normal volume level, and whether the silent mode was accidentally turned on; for this, the Mute button is activated.

After this, it is worth checking the operation of the microphone, for example, by recording a few words in your voice on a voice recorder. If noise occurs, extraneous sounds, intermittent poor voice delivery, you need to contact the service center for diagnostics by specialists. If the problem is not with the microphone, you can restore or update the firmware, but preferably not with your own efforts. It is not excluded physical malfunctions, leading to such problems. The phone may need a board replacement or other types of repairs.

When to contact a service center

In the event that none of the above possible reasons was not confirmed in fact, none of the recommendations led to the desired result, it is worth contacting the service center. In this case, the speakers will be quickly replaced, after which the updated gadget will soon return to the hands of the owner.

Conclusion

The article described symptoms that can easily be used to determine why the iPhone does not transmit sound from the interlocutor during a call. The malfunction may require cleaning or reinstalling the speaker, after which the conversation will be carried out as expected. If self-diagnosis did not help, the service center can help. In case of negligence, the problem will not only not be resolved, but will only get worse.

What should I do if I can’t hear the person I’m talking to on my iPhone during a call? Unfortunately, many owners face this situation. mobile devices from Apple. And not everyone can cope with this trouble on their own. In any case, first you need to understand the reasons.

So, why can’t you hear your interlocutor on your iPhone (iPhone) and what to do?

If it doesn't work speaker, you first need to figure out where it is located in your device. At the bottom you can see two holes, one of which is responsible for the speaker, and the other for the microphone. If we talk about the connector, which is located in the middle, then it is intended for connecting a cable.

If you cannot hear the person you are talking to on your iPhone, and the sound disappears not from the bottom speaker, but from the one located on the front panel, then there may be several reasons.

The most common situation involves problems with the headphone plug. Usually the owner of a smartphone discovers this shortly after purchase.

As a rule, such a failure is directly related to the short circuit of the 3.5 mm adapter. In this case, the user can try to connect/disconnect the headset several times, preferably sharply, but without damaging the connector. In addition, if you encounter such a problem after using the phone for a long time, most likely it will require a complete replacement of the audio jack and the upper audio cable.

Less often the sound does not come out correctly after use bluetooth headsets. To do this, you need to go to settings and turn off the headset.

It happens that the solution to the problem is much simpler and is due to the fact that the owner is not familiar with the buttons of the device. On the side there is a key that is responsible for turning on/off silent mode. Check if it was accidentally activated and if the volume level is reduced.

If you can’t hear your interlocutor on your iPhone, it is possible that the reason is the installation third party programs(both from Cydia and iTunes). It is important to remember which applications you have installed recently; perhaps, after deleting them and rebooting the device, the problem will be solved. Moreover, you can take care of a simple reboot after this problem has appeared. To reboot the device, use Home buttons and Power by holding them down at the same time.

What to do if you can’t hear your interlocutor on your iPhone? Some diagnostic features

As you may have guessed, it is very difficult to identify any patterns that indicate the presence of such problems. Self-diagnosis is also highly discouraged. If you are an inexperienced user, then it is better to start with something simple - check if there is a silent mode, that is, if the Mute mode is activated.

It would be a good idea to check the microphone itself. To do this, just record something on it (for example, your voice). If this is the problem, then it is advisable to immediately contact our APPLE-SAPPHIRE service center. If everything is fine with him, then the problem lies in the connection. Sometimes restoring/updating the firmware helps, but in the absence of the necessary skills and special knowledge, this is also not recommended.

Physical damage cannot be ruled out. For example, a board replacement or other type of repair may be needed. To do this, you need to seek help from our highly qualified craftsmen. We recommend making an appointment with us in advance through the website or via phone call. We also offer the service courier delivery, which will significantly save you time.

The safest and quick way To find out why you can’t hear your interlocutor on an iPhone, seek the help of our specialists. APPLE-SAPPHIRE offers free diagnostics of any Apple device model, which sets us apart from our competitors. Depending on the specific problem, the repair process can take anywhere from 20 minutes to two business days. But we will try to do everything as quickly and efficiently as possible, without making you wait long and without inflating the cost of services.

Fair, not overpriced and not underestimated. There should be prices on the Service website. Necessarily! without asterisks, clear and detailed, where technically possible - as accurate and concise as possible.

If spare parts are available, up to 85% of complex repairs can be completed in 1-2 days. Modular repairs require much less time. The website shows the approximate duration of any repair.

Warranty and responsibility

A guarantee must be given for any repairs. Everything is described on the website and in the documents. The guarantee is self-confidence and respect for you. A 3-6 month warranty is good and sufficient. It is needed to check quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that they will help you.

Half the battle is Apple repair- this is the quality and reliability of spare parts, so good service works with suppliers directly, there are always several reliable channels and your own warehouse with proven spare parts current models so that you don't have to waste extra time.

Free diagnostics

This is very important and has already become a rule of good manners for the service center. Diagnostics is the most difficult and important part of the repair, but you don't have to pay a penny for it, even if you don't repair the device based on its results.

Service repairs and delivery

Good service We value your time, which is why we offer free shipping. And for the same reason, repairs are carried out only in the workshop of a service center: they can be done correctly and according to technology only in a prepared place.

Convenient schedule

If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient to fit in before and after work. Good service works on weekends and holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00

The reputation of professionals consists of several points

Company age and experience

Reliable and experienced service has been known for a long time.
If a company has been on the market for many years and has managed to establish itself as an expert, people turn to it, write about it, and recommend it. We know what we are talking about, since 98% of incoming devices in the service center are restored.
Other service centers trust us and refer complex cases to us.

How many masters in areas

If there are always several engineers waiting for you for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken care of right away.
2. you give your Macbook for repair to an expert in the field of Mac repairs. He knows all the secrets of these devices

Technical literacy

If you ask a question, a specialist should answer it as accurately as possible.
So that you can imagine what exactly you need.
They will try to solve the problem. In most cases, from the description you can understand what happened and how to fix the problem.

Reading time: 4 min

Now we will understand the reasons why you cannot hear your interlocutor on your iPhone through the auditory/voice/speaker speaker (not to be confused with the polyphonic one). However, we recommend contacting a service center for qualified assistance if the failure is hardware in nature.

This article is suitable for everyone iPhone models 11/Xs(r)/X/8/7/6 and Plus on iOS 13. Older versions may have different or missing menu options and hardware support listed in this article.

Main causes of the problem

Have you started to notice that during some calls on your iPhone you can’t hear your interlocutor? This problem is very common among iPhone owners.

Its reasons are as follows:

Ask your question to a specialist

Don’t know how to solve a problem with your gadget and need expert advice?

• The voice speaker is dirty or malfunctioning (you put your ear to it).
• Errors in the operating system.

Let's look at how to solve the problem when you can't hear your interlocutor on iPhone.

Checking the connection level and volume

You should first check the basic settings. You need to make sure that during a call the volume level is not at the minimum value. When making a call, adjust the volume using the control buttons - a volume indicator with its current state will appear on the screen.

The user should also check whether it is connected to the iPhone wireless headset, since there will be no sound in the device’s receiver in this situation. We check that nothing is connected to the dock connector or headphone jack, and also that the gadget is not stuck in headset mode. You also need to go to “Settings”, select “Bluetooth” and disable this option.

Cleaning the receiver (speaker slot)

The iPhone receiver will not function properly if it is dirty or blocked. It is necessary to perform the following steps, checking the functionality after each action:

• We check that the iPhone receiver is not blocked by anything (for example, a screen protector, a case). If you purchased new iPhone, then remove the plastic film from the back and front panels of the device.
• Check that the receiver opening is not clogged or blocked. If necessary, clean this hole with a soft bristle brush. The brush itself should be dry and clean.
• When making a call, turn on the speaker. If this problem persists, it may be a signal or network issue. Try making the call later or in a different location.

We force reboot the iPhone

Very often, the problem with the speaker on the gadget is due to a software error. To resolve the issue, we force reboot the device by holding down the “Power” and “Home” buttons (on iPhone 7/7 Plus and newer – the volume down button). This process will clear any existing errors.

iPhone recovery

A more effective method of fixing a software error would be to restore the iPhone. Must be installed on your work computer current version iTunes. On Mac, you can update iTunes in the Mac App Store in the “Updates” section, and on Windows, go to the “Help” section, and select “Updates” there. If iTunes is not installed on your computer, then you should download the latest version from the official resource https://www.apple.com/ru/itunes/download/.

We follow the following instructions:

After finishing