Connected service center. Hot line connected. The story about connected

The network of salons "Svyaznoy" wins in the nomination "Communication salons". The phone passed on extra. warranty. Instead of the promised 45 days she kept him there 67 days. It's just a mockery! It was lucky that even returned to the renovated, could simply return after a long time not renovated - if they did not come on the phone there.

The story about connected

Personal experience. Search by topic. Personal experience. Maybe someone will be useful, and someone is just wondering.

The problem of my phone turned out when two weeks remain until the end of the warranty, it does not work with SIM cards2, knowingly workers in other phones, in all the rest of the fullest worker when I bought it, I used MTS and therefore I did not arise any problems.

Service "Svyaznoy": learn the repair status

"Svyaznoy" service, repair status after delivery for warranty or paid service, quality check can be found without leaving the house and without falling on the phone to get through to the hotline. It is very convenient, as it turns out to have data regarding the preparedness stage, in some cases it is very important.

Service "Svyaznoy" offers its customers such types of repair:

Today, after 65 days, my epic finally ended with the phone repair at an additional guarantee of the coherent. I hope my experience will come in handy to someone.

All documents (Talon on Doprontia, a statement for repairs, a response to a complaint and a sample claim) - in investment. I remember, the coupon will really like to see on the forum.

Warranty repair of the phone in a connected I will try to set out my story, from beginning to end, tell the methods of struggle that I tried on your own skin. 1) Never be fooled on the divorce of the sellers of complex equipment, if your product began to bite for 15 days from the date of purchase. You have the right to exchange it to another or return the money!

If you come to the store, you were told that they would produce expertise, and then, maybe you will be returned to you, do not be fooled! Take a thing and go, do the diagnostics yourself!

Pay the denyuzhka and bring a conclusion, along with the claim (it is very important to write it in advance) to the store back.

Repair status and quality check, consignment of paid repair

After passing the equipment to the warranty, paid or quality control, you can always find out at what stage is the solution to the issue.

To obtain the required information, enter the authorization code into a special field and click the "Find out status" button. The authorization code is specified on the letterhead (on the example is highlighted in yellow)

Svyaznoy - Repair Comments Specify, please imei apparatus.

We clarify the situation. And wonder our complaints somebody reads? Galina, the authorization code for which you specified write the information, please.

Galina, we understand your concern. We will verify this information and the answer with the results of the work carried out will provide you within four working days.

Passed the phone for repair under warranty in the connected

passed the phone for repair under warranty in the connected

how does not matter

it will be repaired and returned to you

and repair will be at your expense

just by law regarding this product, only repair was laid

no exchanges and returns

That is, you can now repair the phone only for a fee.

My Council for the Future, based on the practice - if the phone is poor-quality - return the money, do not contact repairs - nerves and time will spend, and in the end they will say "wrong exploitation"

sJU is right if you are not to blame for the fact that the phone broke, then you must return money or exchange.

You do not have to pay for repairs.

But if you're guilty then you must pay for repair. Exchange or refund will not be.

How to exchange, refund and repair of goods purchased in "Svyaznoy"

Traces mechanical impact, unauthorized autopsy, moisture, corrosion on equipment; The absence of the factory number on the equipment, the inability to identify it; Missing serial number Equipment and serial number indicated on the box and check.

Topic: connected, expired repair term for an additional guarantee

Topic: "Svyaznoye", the repair period has expired on an additional guarantee but I remind you that at the end of the warranty period for two years from the date of sale of the goods there is a norm of paragraph 5 of Article 19 of the Act on the CPU.

Are you unable to read the terms of your DSO? You have written in DoS that if the phone cannot be repaired to you (the reason for the failure is usually the lack of details), then the money will be returned for add.

November 19, 2013 I bought myself a new Nokia, because on my old phone the Bilaynovsky Internet work. New Nokia looked at me 2 weeks and began. First, the numbers from the call log were stopped: "Invalid Memory Cell". But it is quite popular glitch in Nokia. Then the phone was impossible to use: it is possible to enable, but at any press button, the bodies turn off. Suffered bodies back. From repair, refused and asked the form to verify the quality. The seller rushed a horn and said that they had no such blanks. I did not argue and scored the number of our Consumer Rights Protection. They asked the tube to transfer to the seller after I explained the situation. By the phone, the seller was explained that if the forms were not found now, then the store will be sent to the checkpoint led by the prosecutor's office (for some reason) .... the forms immediately appeared from under the adjustment. Further, the seller when filling out the form added extra letters into my surname, from the hive lFeva I turned into a hive nCHeve. In the "Problems" section for some reason deigned to write only spontaneous disconnection. That phone before it stopped the number to delete - not a word. Right, nafig? So with spontaneous shutdown, you can refer to the fact that I clogged with him. On the reverse side of the form it was the item "When checking the quality, a phone firmware can be made - this is not repaired." EEEMM, actually this is repairing software, but has its own rules (see the penultimate photo below). The call to the hotline of Nokia confirmed our point of view - when checking the quality, no manipulations with software and technical contents are not produced! Only check the quality and incapable telephone with the conclusion are returned to the store. And there already the owner decides to continue to do - either ask for a replacement, or return the full cost of the phone. At the end of December, I feel, I feel, will be returned to me the stitched phone and write that I have been such a bitch under the shower of soap all 2 weeks of operation, or he was miraculously healed in the ACS. I will write about the result.

I will add here in the course of the case. Connectors, now finished this imitation of the possibility of tracking repair. What is the difference in me where is my phone going there? Repair status is what? Description of WHAT At each stage, spend with my device and which results at each stage. But by number on the site I can only track as the phone reached the service department, from the service department in authorized service center etc. What I nah .. the difference where you are there to be there. I know that you are given to all about all 20 days and your customers with a faulty technique worry Results in the course of action.

1 stage "Tracking"

2 Stage "Tracking"

December 20, 2013. Well, as expected, the phone wonderfully healed in the ACS.

3 Stage "Tracking"

The letter on [Reference] (E-mail is given below "in relation to") also did not lead to anything, they answered that the phone had a miraculous phone with a miraculously and therefore they had no reason to refund money. What should be expected. Well, as they say, "no - no reputation." I am my share of gov .. and in the reviews about this company still throw on the pair of tens of sites. Therefore, do not be bidding that prices in this store are slightly lower. Believe me, it is better to overpay 500 rubles elsewhere than to use the wrath for which no one wants to answer. Who has a desire, Polyista reviews on [link] [Link] or Yandex Market, they still answer people there, they still have. 700 indignant and evil reviews and every answer "connectedness" starting with the phrase: "We are sincerely sorry that the phone has failed ...". It is expensive, the phones are summed up, and not customers :) Especially there pleased with Dmitry Rakhmanov with a review: "I myself work in a connected! And reading your comments are not surprised. On this site from any retail bad otzovy. This is not a bad company, but customers a lot of desires. " Oh yes, we have many desires, the first and most important thing that the phone / laptop / smartphone, etc. WORKED. Well, if this is an impossible client's desire for you, then I'm not even surprised.

(Well, everything, I contributed to 18th sites, so please address the IreCommend moderators about the check of the plagiarism. My text, the date of publication on this site is the earliest).

But still statistics from another site, pay attention to how much positive and negative reviews

I will continue. Today December 27, 2013 , no phone. Exchange of 20 allocated days for 3 days. It turned out that their "carpets" brings this scrap with examinations once a week - on Thursday. Motivate that in a legitimate 20thene period, transportation is not included, well, well ... Waiting-with ... who does not know, for the time that the phone was repairing (on examination) - the guarantee is extended. Those. I have a guarantee of + another 23 days. The phone was delivered on December 5, today 27

In general, as it turned out, "Quality Check" is a demonstration of whether or not there is a product to perform those functions described in "Instructions". This is done in the store and takes ten minutes.

At the same time, it is necessary to compile an act of the type: "Number ... In the presence ... FULL NAME ... Position ... The quality of the product quality was checked - the name ... Installed: ... it does not turn on / spontaneously turns off / scribets / stickers / not Buzze, etc. This is not provided for by the instruction manual and prevents the use of the goods for the purposes for which it is commonly used.

Important point: Mark in the act the following: "There are no signs of violation by the consumer operating conditions (if any - indicate which).

December 29, 2013. Today they called, they said that the phone came, allyluha. I called woke up my sister and joined the store together. The phone works, Uraaaaa! But instead of an act of quality verification act, I was given a pale A4 sheet with information about the replacement of software (marked "repairs") and the surname of the man who conducted a check - Ivanov R.A., everything, no longer on the leaflet. Neither the press, nor the address, nor the signature - never. We were slightly stunned and asked what kind of city did they even rose? What awesome-red girl saleswoman replied that the concepts do not have anywhere faulty phones And immediately warned that they would not write anywhere and the stamp would not put anywhere, it became clear that "smelled fried." Nokia, we took away certainly refused, because xs whose and where they did it ... They said on Tuesday call. At home, I decided to look again on the tracking site as my phone got to the store :) But ... on the site he is still on the way ... another week

More news - phones after repair / inspection / examination "delivers one driver for 3 of our neighboring cities. "Bums" "Svyaznoy" e-mine ... I hope that the sellers do you have there at least the role of cleaners and warders do not perform? ... damn, here is the second city in the edge, well, how can we treat customers as possible? ...

December 30, 2013 . URAAAAA !!! Today I returned money !!! Acknowledged after all that the repair was produced. Aaaa, I just can not believe ... After my call to Rospotrebnadzor, I still took a statement there, after which the store was not good for the store, finding disorders. The phone was Nokia 112.

All successful purchases are not in the "connected" :)

Again you have to add feedback. Already May 29, 2014. Again, "Svyaznoy" turned me on this situation. In December, I was returned to 1000 rubles with promise to pay the remaining 500 rubles during the week. I hoped on their consciousness and completed this review ... i.e. understood yes? I did not return these remnants. I turned to court, "Svyaznoy" delayed the court until April 2014, but, in spite of everything, I won the court, now the relationships should me remain 500 rubles per phone and twenty-two thousand rubles for moral damage and penalties. Unfortunately, as it turned out, all documents (originals) must be sent to the Moscow bailies. In early May, documents sent, let's see what happens next ....

Which answer came to me from Rospotrebnadzor, we read what in the red brackets, cut a photo for readability. And then we look at the comments below the representatives of the connected (3D comment from above). Maybe they will want to explain something else about this?

So it took almost a year since the beginning of this stupidity. Thanks to Danilovsky OSP, who were still arrested by the invoices and removed the debt. I think, maybe iPhone in the "connected" go to buy, as it is sure that in a couple of days he "bent" :) And if for the "half-and-and-half" phone "Signators" paid 22,000, then after the court with an iPhone I will go buy a car: ) So stand to the end and let this firm of undiscrimulated cormorants go broke.

Technique teachingly breaking. Someone this happens because of his own inaccurability, and someone, because the technique was worn out. So it's time to go to the service center. In the connected service, the repair status can be found without any problems and without leaving the house.

The service center connected is popular with consumers and it is no coincidence. Causes of treatment:

• ability to repair different devices, including phones, tablets and portable electronics;
• an extensive network of service centers that work on a convenient schedule;
• the ability to get both the warranty and after warranty service. The service even has the ability to extend the warranty, which helps to use the maintenance of the salons. You can order a similar service for any technique;
• getting warranty for repairs - up to 3 months for both the warranty and non-warranty case.

Important! For residents of Moscow there is a pleasant news - in numerous service centers it is possible to carry out express repairs within a few hours. Such an acceleration may be due to a great influx of customers.

For users, technical support works from a variety of operators and manufacturers of equipment. On the site you can get comprehensive information on phone numbers, contacts and methods of communication with the manufacturer or operator you are interested in. And also on support can count customers by contacting the hotline by number: 8 800 700 43 43, 8 800 700 50 00 (client support), 8 800 700 99 22 (for corporate clients).

Check the repair status in a connected service

Tracking the repair status takes place on the official website: http://www.service-ok.svyaznoy.ru/m/repair_status//. In order to find out at what stage of readiness your device should enter the code from the receipt, which was issued when placing an order for repairs. Subsequent refinement is also possible only on this unique Coda authorization. The answer to your question will be obtained in a matter of seconds.

Important! You can check the status in any region of the country: Rostov-on-Don, Kazan, Yekaterinburg, Ulyanovsk, Arzamas and other cities.

The mentioned code will be required not only on the Svyaznoye website, but also upon receipt of the equipment after the repair is completed, so the receipt is followed in a safe place.

Output

The opportunity to see, at what stage the repair of equipment, for example, the gadget is very convenient for all customers of the service. This feature Tracking is valued very high, if you look at the reviews, those who have already resorted to the services of a connected service.