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Departmental check under act f 51. Reprint of acts. The procedure for receiving international parcels

Chapter 39. General procedure for receiving and checking mail. Registration of violations and malfunctions revealed during verification

586. The mail delivered to the communications enterprise is accepted from the accompanying employee by officials who are responsible for receiving and sending mail. Mail recipients must:

check by name on invoices government, international and insurance bags, containers, parcels with an estimate of over 2,000 rubles. The rest of the mail is accepted by invoice with subsequent roll-call verification;

(Clause as amended by Bulletin No. 1 of Additions and Changes.)

carefully inspect the external condition of the delivered postal items and closed things (the integrity of the casings, seals, seals, straps, ribbons), check the correctness of their sealing and direction.

After that, in the waybill f. 24 (invoice f. 16), the employees who participated in the reception and verification of mail are signed, an imprint of the calendar stamp is put, the number of received mail and the time of reception are indicated.

At communication enterprises equipped with the means of mechanized sorting of parcels and their in-line supply for processing, it is possible, by order of managers, to establish the acceptance of mailings by invoice, checking the integrity of the seals, correct sealing and sending them to subsequent processing stages within the enterprise, without a roll-call check.

587. Insurance and international bags, containers addressed to a given enterprise are necessarily opened by two employees, with the exception of OS, where there is one employee in the state (not counting postmen). The attachment is calculated and checked by name against internal invoices f. 16, the external condition of the postal items is checked. Workers who open closed things sign on the waybills.

Once the attachment has been removed, the bags are carefully inspected to ensure that no postage is left in them. For the same purpose, the place of opening the mail is being examined.

The heads of communications enterprises that carry out the mechanized sorting of parcels are given the right to establish the check of parcels received in containers by invoice with a thorough examination of the external condition.

Government and airmail bags are opened first and the mail items in them are immediately forwarded for further processing.

When opening postal items, only one turn of the twine is cut, while damage to the seal or seal is not allowed.

The bag, sealed with the use of a locking device, is opened with any flat metal object (plate, knife) by lifting and turning until it breaks at the base of the horizontal part of the seal with the imprint of the name of the communications company on it. After that, the ball of the cable is released through the slot in the cover. It is forbidden to break open the locking device and cut the cable when opening the bag.

Transit and dispatched closed items and post-packages are not opened. Valuable letters in transit, parcels and shipping addresses for transit parcels are not stamped.

588. After verification, incoming and transit mail is transferred to the workstations of subsequent processing against receipt in invoices f. 16 at which it was obtained. Depending on local conditions and the number of incoming valuable letters, parcels, small packages, bags and boxes with letter-post and parcels, the transfer can be carried out on waybills f. 16 compiled on this enterprise with a roll-call postscript.

589. If the employee accompanying the mail along the postal route presents for delivery to the communications company a parcel that has signs of access to the attachment: with a damaged shell with badly chipped or unclear seals, a torn sling, a sling that is strongly elongated (which can be removed), improperly sealed or with a clearly missing mass and not formalized by the act f. 51 as defective, then such a parcel is not accepted by the communications company, but must be weighed. In the invoice f. 16 and waybill f. 24, a mark is made under the carbon copy of the signatures of the recipient and the sender of the mail approximately as follows: "Parcel No. 26 dated 01/13/91 from Orsk to Uvarovka with a torn sling, weight ..., not accepted." The same mark is made on the shipping address. The mark is certified by an imprint of the calendar stamp of the communications company that did not accept the parcel. Such a parcel is returned to the communications company that issued the parcel for the route.

590. If, during the check of the received mail, violations of the procedure for receiving, processing, forwarding postal items or a malfunction of the packaging are detected, a notice is drawn up. 30 or act f. 51.

591. Notices f. 30 are compiled when:

a) sending and unscheduled direction of postal items and things, as well as gross violations of the established terms for their transfer;

b) receipt at transit enterprises of destinations without registration to the documents of registered postal items or post-packages, government, international, insurance bags, bags (boxes) with letter-post, containers, bags with postal packaging;

c) receipt of registered postal items and things, registers and invoices without calendar stamp imprints, without signatures, with corrections made without reservations;

d) receipt of an incorrectly executed delivery notice mailing;

e) revealing the incorrect collection of the tariff payment for the registered item;

f) inconsistency of the translation numbers with the data in the notebook f. 5 and lists f. 103 upon receipt of reports on transfer operations in the BKP;

g) untimely submission or submission to the BKP of punched tapes with distorted information on accepted and paid transfers. In this case, in the notification f. 30 indicates the name of the communications company, the date and number of the punched tape and the nature of the defect.

Notices f. 30 are also drawn up in case of violations of the Postal rules (normative documents), which do not entail financial responsibility.

592. In notices f. 30, the following data on the received item, postal item, accompanying document are indicated: number, place and date of receipt of the item, preparation of the document, from where, with which documents came, etc., then all the omissions found during verification are listed (Fig. 104) ... In case of detection of charges, wrong directions, gross violations of the terms of sending simple and registered letters, for transfers of parcels, address labels are attached to notifications. When sending in, the back of the labels indicates the destination, the type of dispatched item and where it should have been correctly sent, and if it is delayed, the dates of submission and receipt. These marks are certified by the imprint of the calendar stamp and the signature of the inspector. In the notice f. 30, the number of attached labels and other material evidence is recorded, for example: “3 labels are sent f. 9". Information about sent, unscheduled and delayed parcels, valuable letters and parcels, bags (boxes) and containers are entered directly in the notifications f. thirty.

Rice. 104. Sample preparation and execution of the notice f. thirty

593. Notices f. 30 are drawn up in duplicate, except for the cases of sending and unscheduled sending of postal items and things, when notices are drawn up in one copy. The first copy is sent in a standard envelope addressed to the chief of the post office (OPP) or the communications center, to which the communications enterprises are subordinate, who have violated the rules, instructions and orders, and the second copy is attached to the incoming invoice (register).

594. Closed items and postal items received without a postscript at a transit enterprise or at a communications enterprise of the destination are attributed to the documents according to which they were received in the following approximate form: "Registered parcel post No. 000, filed 01/14/91 in Ryazan, was received without a postscript." or "Received without a postscript parcel No. 000 worth 80 rubles, filed on 16.01.91 in Saratov."

The record is confirmed by the signature of the employee responsible for checking the received mail. Transit companies forward such mailings further with a postscript to the documents in the usual manner.

595. Upon receipt of notices f. 30 managers of communications enterprises ensure their registration, identify the culpable employee, find out the reason, take into account the marriage and take appropriate measures.

596. Acts f. 51 are compiled when:

a) non-receipt of closed items and postal items assigned to the waybills, or receipt of other items and items not specified in the waybills instead of assigned items;

b) the absence of accompanying documents in closed things and post-packages, as well as separate waybills assigned to the general waybill;

c) lack of investment in closed items and post-packages, as well as attributed registered parcels;

d) inconsistency in the mass of the parcel, valuable letter and parcel post, small package, international bag; no label f. 2 on the parcel or the presence of corrections on it, while there is no reliable data on the weight at the shipping address;

e) opening and replacing transit closed items, as well as transit and incoming parcels, valuable letters and valuable parcels (except for the cases specified in article 611 of these Rules);

f) identification of defective insurance mail;

g) shortage of f. 57 notebooks f. 5;

h) receiving damaged military letters or with traces of their opening.

597. In act f. 51 indicates: the date, time and place of drawing up the act, from which enterprise (postal carriage, postal cabin) and under what documents the postal item was received (not received), its type, number, the amount of value and cash on delivery, communication companies of the place of receipt and destination, weight, date and month of filing, addresses and names of the sender and recipient. Further, the essence of the issue is stated and it is indicated in how many copies the act was drawn up and where it was sent. The act is signed by the controlling person and employees who participated in the processing and verification of the postal item, and certified by the imprint of the calendar stamp (Fig. 105, 106, 107). When drawing up an act f. 51 for opening an insurance mail item, one should be guided by Art. 607 of these Rules.

Rice. 105. Sample drawing up and execution of the act f. 51 for non-receipt of closed items and postal items assigned to invoices

Rice. 106. Sample drawing up and execution of the act f. 51 for the replacement of closed items and postal items:

a) the front side;

b) the reverse side

Rice. 107. Sample drawing up and execution of the act f. 51 for damage and lack of attachment of postal items:

a) the front side;

b) the reverse side

598. Act f. 51 is drawn up in triplicate and registered in the register of outgoing acts f. 51 (fig. 108).

Serial number of the act	Date of preparation	Summary	When and where the act is directed	Date of sending a reminder about non-receipt of confirmation	Date of receipt of confirmation

Rice. 108. Journal of accounting of outgoing acts f. 51

Acts are sent in service registered parcels, the numbers of which are the numbers of the acts.

The first copy of the act is sent along with the postal item, the second with the first outgoing mail - to the head of the post office (communication center), the mail transport company in charge of the enterprise, the team of the mail carriage (cabins) that violated the rules. The third copy of the act is filed to the documents of the enterprise (mail car, cabin) that made the act. If there is no need to send the act together with the postal item (closed item), it is drawn up in two copies and the head of the post office (communication center, OPP) is sent the first copy of the act.

Acts f. 51 and notifications f. 30 (first copies), drawn up in mail wagons (cabins), are sent to their destination with the first outgoing mail at the next exchange point.

When opening postal items, the act is drawn up in four copies. The fourth copy of the act shall be sent together with the first copy for delivery to the addressee of the postal item.

If abuse of postal items sent in containers and insurance bags is revealed, the acts describe in detail their external condition and attach material evidence (seals, address tags or stamps).

599. Acts f. 51, compiled in production workshops (sections), post offices, should be immediately transferred (sent with the first outgoing mail) to the control and reference service of the post office (communication center) by subordination for registration in the prescribed manner and sending no later than the next (from the moment of receipt of the act ) of the working day at the communications company that committed the marriage. According to the acts of loss of postal items or the shortage of part of the attachment by the post office (communication center), the structural unit of which drew up the act, in addition, a departmental check is organized, and no later than 20 days from the date of drawing up the act, the material is transferred to the investigating authorities.

600. On the accompanying documents for which damaged or incorrectly executed postal items and closed items were received, as well as on the documents for which the assigned items and items were not received, a note is made about drawing up an act. A copy of the act is attached to the documents.

601. For the parcel received instead of the one assigned to the consignment note, a duplicate of the shipping address is made on a standard form f. 116 (f. 117), in which the parcel is sent to its destination. All data on the received parcel is entered into the duplicate, including from the label f. 2. The duplicate is signed by the employee who compiled it and certified by the imprint of the calendar stamp. The shipping address received without the parcel is sent together with the deed to the communications company from which the mail was received. A communications company, having received an act with a shipping address, is obliged to immediately take measures to search for the unsupported parcel.

602. The heads of post offices, communication centers, railway enterprises, whose employees allowed the marriage, upon receipt of the acts, are obliged on the same day to ensure their registration at the communication enterprises:

with a large exchange of mailings - in a special register of incoming acts f. 51 (fig. 109). Numbering is carried out throughout the year;

with a small exchange of mail - in the general register of documents.

P / p No.	receipt date	Who compiled the number and date of the act	Summary	On which site, workshop the brigade was drawn up an act	Investigation result	Marriage registration mark

Rice. 109. The register of incoming acts f. 51

For each act f. 51 is being checked. Acts that do not require a departmental investigation are executed within 2 days, and those requiring an investigation - within 10 days. Return acts f. 51 is strictly prohibited.

If the check is related to the post carriage brigade, then the time of the departmental investigation, as well as the time for transferring materials to the investigating authorities, are extended for the time the brigade is on the way from the moment of receipt of the act.

603. If an abuse of mail is detected, the materials of the departmental inspection (investigation) are transferred to the investigating authorities within 20 days from the date of receipt of the report.

The results of the check and the measures taken for each act are reported to the communication company that has drawn up (sent) the act. Information missing in the acts, as well as other production documents necessary for verification, are requested additionally. Acts f. 51 remain at the communications enterprises that carried out the check.

In the register of incoming acts f. 51 monthly analysis of their movement and execution is carried out.

Chapter 40. Procedure for opening postal items and things

604. Postal items and things are opened in exceptional cases by order of the head of a communications enterprise (workshop, site), as well as at the request of the addressee, when there are no filing data (addresses washed out, tags torn off), there is a doubt about the integrity of the attachment (defective shell, sling, seals and paper tape, which created access to the attachment, mass discrepancy) or by external signs, one can assume damage, damage to the attachment or the presence of an attachment that is prohibited from sending.

A postage with cash on delivery in good condition is opened at the request of the recipient only after payment of the amount of cash on delivery.

605. The opening of postal items and things is carried out in the presence of the head of the communications enterprise (his deputy), and at communications enterprises that have production shops (sections), in the presence of one of the specified workers: the head of the shop (section), his deputy, the responsible person on duty ( shift supervisor), employees of the KSS. The autopsy is carried out in such a way that the cover of the postal item, seal, seals, sling, seams are preserved as material evidence.

606. In case of damage to the sling, seal, casing of the item or item at the time of exchange, processing or loading of the item (item), they are not opened, but sealed with the insurance seal of the relevant communications company, and the weight of the item (item) must be checked before sealing. The mass of items (items) in mail cars is not checked.

A note is made on the sealing of postal items and things in the invoice f. 16, and the parcels, in addition, and on the shipping address, the mark is certified by the imprint of the calendar stamp and the signature of the employee.

607. When drawing up an act f. 51 on the opening of postal items and things, their external state is described in detail, the mass of the item (item) is indicated, which was discovered when checking the attachment (each item is listed separately and in detail, its size, weight, the presence of free space inside the postal item, as well as the total weight things or shipment after replanting). In addition, the act records the weight of the container, what was done with the attachment, what seal was used to seal the closed thing or postal item after replanting, where the act and its copies were sent.

608. After resealing a closed transit item (container), a new address label is attached to it and sealed (sealed) by the communications company where the resealing was carried out.

609. The unfit for use part of the enclosure found during the opening of transit parcels shall be withdrawn and destroyed. The remaining part of the attachment is sealed in the package and sent to its destination. The deed is attached to the accompanying address, on which the mark “Follows with the deed” is made. If, after resealing, the packaging does not ensure the safety of the enclosure of the parcel, then it is sent to its destination in a bag (except for fruit and with the "Caution" mark). A copy of the act on the partial or complete destruction of the spoiled attachment, as well as the confiscation of the attachment that is not allowed to be sent by mail, is sent by registered parcel post to the communications company of the place of delivery of the mail item for announcement to the sender.

610. When opening a transit open valuable letter or a valuable parcel with an inventory, the attachment is checked against the inventory, and a closed valuable letter - against the accompanying document enclosed in it. After that, the attachment of a valuable letter (parcel post) is sealed together with the old shell into a new one, on which the address and filing data are indicated.

The letter (parcel post) is sealed by the company that carried out the resealing, and sent further in a direct bag to the communications company of the place of issue. Together with the letter (parcel post), two copies of the act are sent, about which a note is made on the invoice f. 16 "Follows at the act."

611. If, upon opening the transit insurance bag, as well as a valuable parcel, valuable letter, valuable parcel, in which there is an inventory, the attachment is complete and intact, then the act is not drawn up. In this case, a note is made on the internal waybill (inventory): “Opened at ............ (name of the communications company) due to ........... (reason for opening). The attachment is correct and corresponds to the invoice (inventory) ". The mark is affixed by the imprint of the calendar stamp and the signatures of the workers who participated in the repacking. In the invoice to which the re-sealed thing (postal item) is attributed, a note is made: "Follows the seal ............. (name of the company that performed the opening and re-seeding)." The same mark is also made on the shipping address for the parcel.

This page covers questions regarding the general rules for receiving parcels by mail, and the section is devoted to tracking mailings. Delivery.

The procedure for receiving international parcels

External examination and weight of the parcel

Upon receipt, you are required to provide the parcel for external examination for the integrity of the packaging, the presence of an invoice in a polyethylene pocket and weigh it before you put your signature on the notice.

In principle, all shipments are insured, but in order for the store to pay you compensation without delay in the event of theft of the parcel, you need to receive an international parcel at the Russian Post in accordance with all the rules: the main of which is open parcels and check the contents before receiving... But even if the shortage was discovered after signing the receipt, you can, in any case, file a claim. The main thing is that the opening of the shipment takes place with an employee of the Russian Post!

One of the options is more quick solution problems with theft of the contents of the parcel are complete refusal to receive postal items by agreement with the employees of the Russian Post. Writing a notification letter to the store, after a while you should be refund of order value, including delivery.

In October 2016, some of the parcels from the German store began to arrive with a new type of postal sticker. Such innovations benefited customers, since such shipments now immediately receive a track number of the type CB 123 456 789 DE. However, for now, due to the technical imperfection of the delivery system, " Deutsche Post.DHL "often the weight of a parcel in Germany may be less than the actual one later when tracking the parcel already in Russia.

The weight of the parcel is indicated on the address sticker, where it is written in German as follows: “ Gewicht: 11.054 kg ". In practice, as mentioned above, this is just "net" - the actual weight of all things in the parcel, excluding packing paper and boxes of the German postal service, and the "gross" will be about 15% more.

A more accurate way to determine the weight of a parcel is to look at it in the corresponding table when tracking the track number through the website Russian Post.

Thus, upon receipt of the parcel by mail, check the correspondence of the weight, the integrity of the packaging, the presence of an invoice (invoice) of the online store computeruniverse GmbH and the CP71 Deutsche Post form (postal accompanying), as well as the absence of form No. 51 of the Russian Post - an act on the external state of the shipment and the difference in weight.

To track the weight of the parcel at each "transshipment" point, you must enter the track number on the Russian Post website. Then press the key combination "CTRL + P" or follow the link "print" at the bottom of the page and you will see detailed information on this issue. The most relevant option is when the package is divided into two parts, as in some cases when ordering a TV in computeruniverse.

It will not be superfluous to check the integrity of the branded tape. Computeruniverse.net, if it was used in packaging, but, unfortunately, recently it has been completely stopped using it.

The procedure for opening postal items

The procedure for opening postal items and things is regulated in a document entitled " Postal rules"(Adopted by the Council of Heads of Communications Administrations of the Regional Commonwealth in the field of communications on April 22, 1992):

Chapter 40. procedure for opening postal items and things. 604. Postal items and things are opened in exceptional cases by order of the head of a communications enterprise (workshop, site), as well as at the request of the addressee, when there are no filing data (addresses washed out, tags torn off), there is a doubt about the integrity of the attachment (defective shell, sling, seals and paper tape, which created access to the attachment, mass discrepancy) or by external signs, one can assume damage, damage to the attachment or the presence of an attachment that is prohibited from sending.
A postage with cash on delivery in good condition is opened at the request of the recipient only after payment of the amount of cash on delivery.

In addition, these nuances are reflected in rules for the provision of services postal service (order No. 234 of the Ministry of Communications and Mass Media Russian Federation from 07/31/2014).

The parcel was divided into 2 parts and the duty was charged

At the end of 2016 and the beginning of 2017, such a practice developed that heavy and large-sized parcels were divided into 2 parts even in Germany in the DHL postal service with which this store works. As a result, one large order goes by mail with absolutely the same invoice number, customs declarations and the value indicated in them goes in 2 different packages, but with different track numbers.

You can tell the difference between both parcels on the basis of the information on the postage sticker in the line "shipment ref." (tracking number of the parcel) and under the weight of the parcel "Parcel Weight" in kilograms it will be indicated that a specific parcel is only part of one order: respectively, part No. 1 - " 1/2 "And part number 2 -" 2/2 ". Thus, on the postal stickers of different parcels, the same numbers must be " Ref. #"- the actual invoice number, but different track numbers - the line" Shipment ref.«

Unfortunately, the employees of the Russian customs do not always understand that this is a single whole and you receive information in the track about the accrued duty and a customs notification for the parcel, which will arrive second in chronological order in the Russian Federation.

How to find out the track number of the second parcel

V personal account CU usually you only see first parcel number, but sometimes, to your rare happiness, there are 2 numbers. The missing number of the second mailing item can be found by manual selection on the Russian Post website since the track numbers, as a rule, go in order one after the other with a difference of 15-30 digits. This method it will take only a couple of minutes and it will take you much less time than waiting for a response from the ComputerUniverse support.

In order to understand that you may have got into such a situation while tracking the track number on the Russian Post website, click the "print" button at the bottom of the page. In the document that opens, you will see that the weight after passing through customs has decreased dramatically. This is primarily a cause of extreme concern, but is easily explained by the fact that in Germany the track often indicated the total weight of both parcels.

The complexity of the situation and defending your rights may also lie in the fact that one parcel will arrive at your post office without duty, and for the second you will most likely have to go to the address indicated in the customs notification. All this complicates the process, so you first have to go to the post office, get the “first” part, take a photo of the postal sticker with the above designations, and then go to the regional customs office of your city for the “second” part of your order.

You may also be asked for documents confirming the cost of purchases: screenshots of product pages from a German website, SMS or bank statements for making a payment indicating the amount, as well as a copy of your TIN and you will need to write a corresponding statement. In addition, customs officers can send a request to the manufacturer to confirm the originality of the product and the availability of a certificate for sale in the Russian Federation as part of the fight against counterfeit products. In the event that you fail to prove your case, the only solution will be to refuse the parcel in order to avoid paying the duty.

Theft of the contents of the parcel

If you have any doubts or if you have Form No. 51 of the Russian Post, such an international parcel is opened at the post office in the presence of postal workers. The difference in weight is considered to be a difference of 20 or more grams - this is indicated in the Rules for the provision of postal services of the Russian Federation! An opened, damaged or robbed parcel is repacked and sent back to Germany. An act of opening the defective mail item is drawn up with a full description of what was delivered with an indication of the weight. If some of the goods remain intact, you can receive them and there is no need to send them back.

If this act on the violation of the integrity of the parcel and the discrepancy in the mass was not drawn up earlier, then it is filled in by the employee by an employee of your post office, and others are filled in. Required documents confirming the fact of damage, theft or loss of investment. You put your signature in Form No. 51 of the Russian Post « Opened in my presence. I refuse to receive it. Date signature.»

Reply to the letter with this order, write to the address Email — [email protected] with a description of what happened, attach the photographs taken and scans of the documents received to the letter as proof. In your message, use simple sentences for correct translation into English (German) using online translator... Check the correctness of the online translation by making a reverse translation from English to Russian - the text should be clear and readable. In return you will receive email with an apology and information that the store administration will initiate a mail investigation and will keep you updated.

After checking the facts stated by you, the store will send documents for filling out - DeclarationofAssignment, which will need to be printed on a printer, signed and sent by regular mail to Germany or scanned by e-mail. If by track number after customs, the package was sent back to Germany then the following options are possible: the recipient's address was not fully / incorrectly indicated, or the parcel was stolen. All this means that on this moment it was sent back to Computeruniverse GmBH. The algorithm of actions is the same as for the detection of content theft upon receipt by mail. Mailing address of Computeruniverse store:

Computeruniverse GmBH, Gruner Weg 14, 61169 Friedberg, Deutschland (Germany).

Subsequently, after a while, you will be offered the option of resolving the current situation: refunding money to your personal account in the store, sending money to your PayPal account or card, resending a new parcel with the same assortment. When refunding money, losses are also possible due to the difference in exchange rates, and in terms of time, for example, through paypal, this happens within 2-5 business days.

Documents accompanying the package:

1. Description of the attachment.

2. Form 051 of the Russian Post

Upon delivery, the postal worker can, at your request, open the parcel only if there is a corresponding act - f.051 either a significant discrepancy in weight is revealed - it is more than 20 grams or there are obvious traces of opening the parcel with the ability to access the attachment. In the presence of such an act, the postal change of the PR is not signed! Thus, if you have the above document, ask to open the parcel and, if something is wrong, refuse to receive it and write a letter to CU. If there is no act - f.051 and the weight is normal, then you get it and open it on the spot at the post office. In this case, it is desirable to conduct a video recording of the entire process as future evidence in case of an unfavorable outcome. Full title Form No. 51 of the Russian Post — act on the external condition of the shipment and the difference in weight .

3. Postal accompanying CP71 Deutsche Post

Together with the parcel there is a postal accompanying - form CP71 German post office. This document is not handed over, but remains in the post office. The yellow and white letterhead with the inscription WeltPaket indicates: sender and recipient of the parcel, internal German and international number postage, the value of the content in euros - serves as a guideline for customs when calculating the duty.

4. Customs declaration CN23

V this document for the most part, information from the accompanying mail is duplicated and the cost of all goods in the parcel is additionally indicated, together and separately. This information is necessary to determine the excess of the duty-free customs limit in a specific postal item and to calculate the duty, if necessary. In most cases, with a competent approach, everything is decided in favor of the buyer - it's only a matter of time - it's not in vain that there are so many positive feedback on various forums dedicated to the store Computer Univers. Algorithm of actions for loss of parcel on Russian territory.

After reconciliation of containers and RPO, the System automatically generates acts and notifications for the reconciled containers / RPO. Formation of acts and notifications on containers and RPO occurs on the basis of defects introduced during the reconciliation procedure. If defects are not indicated during verification, then acts and notifications are not generated.

To print acts and notifications on reconciled RPO in the menu "Registration of incoming mail" press the button "Formation of acts (5)". The form of acts for incoming mail will open.

In the active field "SHI" you need to enter the SHI of the container or postal item; this can be done by reading the SHI barcode scanner from the vessel / RPO, either by entering it manually, or by finding it by the number in the table on the form using the arrow keys. In the table of this form, the generated acts and notifications are presented, the types of incoming mail and the corresponding type of act are indicated. After entering SHI / SHPI go to the "Create act" button and press Enter or click on the button with the mouse. A form for creating the corresponding act will open.

Formation of notification f.30

Formation of notification f.30 occurs on the form "Formation of notifications f.30". The form displays the defects entered earlier during the reconciliation. When forming, you can enter comments and data of the compilers of the notifications.

After entering comments and specifying the authors, click the button " Seal". The printed form of notification f.30 will open in separate document from where it can be printed.

Formation of acts f.51 / f.51-d / f.51-ve

Formation of acts f.51 / f.51-d / f.51-ve is based on the results of checking for defectiveness of containers and checking for defectiveness of received RPO. In this case, acts f.51 and f.51-ve are created for opening the container, act f.51-d is created for the postal item.

After entering comments and specifying the authors → « Seal", This will open a new window displaying the printable form of the document, from where you can print it.

Processing of incoming RPO and containers

"Postal services (1)" → → "Post services", → "Registration of incoming mail (3)".

To start the procedure of reconciliation of incoming containers, press the button "Registration of incoming mail (1)", a form for entering the SHI invoice will be displayed.

It can be entered using a barcode scanner or from the keyboard, and then go to the button " OK"On the form and press the key Enter... The screen form "Consignment reconciliation" will open, on which the invoice reconciliation is registered.

Invoice data can be entered manually. After the invoice identifier (16-digit SHI) on the form and pressing the button " OK»The system will display the" Select action "form for entering invoice data. Select "Create manually", or enter the waybill page by page, using a barcode scanner for sequential reading of the DShK (button "Scanning the DShK"). The button " Cancellation"Invoice creation will be canceled.

After clicking on the "Create manually" button, the "Invoice Reconciliation" screen will appear with empty fields for entering data on the incoming invoice. Fields filled with default values: "Sender", "Recipient" (current SSA), "Date" (current date), "Classification" ("Internal"); the values in the fields can be changed.

The following fields must also be filled in: "Waybill type", "Container type", "Shipping method", "Container type", "Category", "Mark", "Seal number".

Note:

The fields "Type of container" and "Seal number" are absent on the form by default; appear on the form when a certain type of container is selected (for example, "Container"). The "Type of container" field is filled in by selecting the required value from the list available species containers. The "Seal number" field is filled in manually from the keyboard.

Reconciliation in the presence of these invoices in the System

After the invoice information is entered into the System, start the process of comparing the invoice data. In the main field of the window, enter the SHI invoice. SHI is entered either using a barcode scanner or manually; after entering press the key Enter... The screen form "Consignment reconciliation" will open. The screen form "Consignment reconciliation" includes three tabs - "Attributes", "Defects" and "Composition". After scanning / entering the SHI invoice, the System automatically displays the invoice data.

Reconciliation in the absence of invoice data in the System

If there is no invoice data in the System, the incoming invoice data is entered manually.

Comparison of the received containers with the data specified in the invoice f.23, f.23-a

Note:

If the consignment note f.23-a is being verified, then the numbers of invoices f.23 assigned to it should be verified.

If the invoice form 23 is being verified, then the containers assigned to it should be checked.

After performing a visual inspection of the container, enter information about the defects (if any).

Comparison of the received RPO with RPO specified in the invoice f.16

In the field for entering SHI / SPI enter the invoice number using a barcode scanner or manually and press Enter... The invoice reconciliation window will open.

The sequence of actions when reconciling the sales order against the invoice form 16 coincides with the sequence of actions when verifying the invoice form 23 in terms of operations on the "Attributes" and "Defects" tabs.

When you go to the "Composition" tab, the table will display the RPO contained in the container according to the invoice form 16. To reconcile a separate RPO, select the line and click the "Reconciliation" button. At manual input RPO, if the System does not contain data on the invoice, the "Composition" table on the tab will be empty - to enter RPO data press the button " Reconciliation».

After pressing the button " Reconciliation"A window of the" Enter SHI RPO "form will appear. Enter the SHI / SPI RPO from the keyboard or scan it with the RPO barcode scanner, then go ( Tab or Enter) on the button " OK" and press Enter or click on it with the mouse.

After checking / entering all data of the RPO, go to the "Defects" tab.

The procedure for entering defects is similar to entering defects when verifying containers. After entering all defects, if any, press the button " Save and go to next"If there are not reconciled RPOs for this invoice, or press the button" Save and complete»If all RPOs for this invoice are reconciled. The invoice reconciliation form will be displayed on the "Contents" tab.

Entering information about invoices and reconciliation of RPO using the template method

Registration of parcels

For the processing of incoming containers containing parcels, in the menu "Registration of incoming mail" there is a functionality providing for the input of information on the waybill and the parcels assigned to it according to the template. To do this, in the "Registering incoming mail" menu, click on the "Register parcels (4)" button. The entire mechanism for entering the attributes of the invoice and parcels, as well as checking for defectiveness and reconciliation is similar to the mechanisms for reconciliation of containers and RPO.

Reprint documents

Printed notices and acts can be reprinted. To do this, in the menu for selecting postal services, press the "Other (6)" button. The system will display the "Other" menu, in which it is necessary to press the button "Reprint invoices (2)" or "Reprint certificates (3)".

In the "Date" field, you can select the invoices necessary for the search and further printing, by putting a choice from the calendar of dates in the range of which invoices will be searched for, to search by the specified filter, click on the button “ Search". The system will sort only those invoices that match the search criteria.

Address storage

SHI seal for storage locations

Before sending the RPO to the warehouse, it is necessary to print barcodes for the RPO storage location. To do this, in the menu for selecting mail services, press the button "Processing incoming mail (3)" → "Address storage (6)" → "SHI seal for storage locations (1)"

In the fields "Rack number", "Shelf number", "Seat number", you must enter information about the location of the RPO. After entering the values, you need to click on the " Create", A line with the entered parameters will be displayed in the tabular part of the form.

If there is a need to change the previously created records from the tabular section, you must click on the " Delete»And fill in the fields again.

Seal», The system will display printed form barcode.

Sending RPO to the warehouse

After creating the SHI for the storage location, the RPO can be moved to the warehouse. To do this, in the menu for selecting mail services, click "Processing incoming mail (3)" → "Address storage (6)" → "Sending RPO to the warehouse (2)".

On the form, you must enter the previously created SHI storage location and enter the SHI RPO, after filling in these fields, click on the "Create" button, a line with the RPO barcode will appear in the tabular part of the form, which will be moved to the warehouse.

After checking the entered data, click on the button " Complete», The system will save the entered values and transfer the RPO to the warehouse.

Address storage log

"Processing incoming mail (3)" → "Address storage (6)" → "Journal of address storage (3)".

The journal allows you to view detailed data on the RPO, for this you need to select the desired RPO by clicking on it with the left mouse button and click on the button " View". In the filter fields, you need to select the required values and click on the button " Search". To clear the filter field, click on the " Clear».

A postage with cash on delivery in good condition is opened at the request of the recipient only after payment of the amount of cash on delivery.

608. After resealing a closed transit item (container), a new address label is attached to it and sealed (sealed) by the communications company where the resealing was carried out.

609. The unfit for use part of the enclosure found during the opening of transit parcels shall be withdrawn and destroyed. The remaining part of the attachment is sealed in the package and sent to its destination. The deed is attached to the accompanying address, which is marked "Follows with deed". If, after re-sealing, the packaging does not ensure the safety of the enclosure of the parcel, then it is sent to its destination in a bag (except for fruit and with the "Caution" mark). A copy of the act on the partial or complete destruction of the spoiled attachment, as well as the confiscation of the attachment that is not allowed to be sent by mail, is sent by registered parcel post to the communications company of the place of delivery of the mail item for announcement to the sender.

611. If, upon opening the transit insurance bag, as well as a valuable parcel, valuable letter, valuable parcel, in which there is an inventory, the attachment is complete and intact, then the act is not drawn up. In this case, a note is made on the internal waybill (inventory): "Opened at ____________ (name of the communications company) due to ___________ (reason for opening). The attachment is correct and corresponds to the waybill (inventory)". The mark is affixed by the imprint of the calendar stamp and the signatures of the workers who participated in the repacking. In the invoice to which the re-sealed thing (postal item) is attributed, a note is made: "Follows the seal _____________ (name of the company that performed the opening and re-seeding)". The same mark is also made on the shipping address for the parcel.

When you arrive at the post office with a notice, you will be asked to fill out the reverse side - passport, series and number, issued by whom, date of issue, place of registration, and also asked to fill in the date of receipt of the parcel and sign in front of the box - “Postal item indicated on the front to the side of the notice, with the correct weight, serviceable casing, seals, sling, received “. Logically, we can assume that the date and signature should be put here only after you have received the shipment. But, in practice, the postal workers will rest their horns, forcing you to first put the date and signature, and may not even want to just show you your parcel without these actions. This is a flagrant violation of postal rules and the civil code. We call by phone. hotline ETC.

Parcel inspection:

Weight Compliance Check
Upon careful examination, we can find a record from the customs (inconsistency in weight, comments on packaging ..) - in this case, an autopsy is required under the act.
We check the integrity of the packaging, originality and the amount of packing tape (left transparent or non-transparent adhesive tape).
Along with the parcel, an inventory of the parcel can go, it is better to ask the seller about its availability before buying, without an inventory, if the parcel is intact, it is impossible to draw up an act. Since the parcel with us in the international form f.107 is not provided for it, and in this case, the inventory is the customs declaration CN22, which contains the mail stamp, the cost of the parcel and its content.
Also, in the absence of an address sticker and a customs declaration, acts are drawn up.

Documents regulating the above actions:

Temporary procedure for acceptance and delivery of registered postal items. Approved by the order of FSUE "Russian Post" dated 30.07.2004 No. 305.

Section 4. Delivery of parcels

4.1. The delivery of parcels is carried out in accordance with the current Rules for the provision of postal services and the Temporary Procedure for Acceptance and Delivery of Registered Mailings, approved by order of the Federal State Unitary Enterprise "Russian Post" dated July 30, 2004 No. 305.
Parcels are handed over at postal facilities against a receipt on the back of the address part of the accompanying address form f.116 (Appendix No. 2) or invoice f.16, upon presentation of identity documents.
Upon delivery, the weight of the parcel must be checked.

4.2. Home delivery is subject to notifications (detachable part of the accompanying address form, form 116) of received parcels, which are dropped into the cells of subscriber mailboxes, mailboxes, mailboxes of support points in accordance with the addresses indicated on the parcels, unless otherwise specified by the contract.

4.3. If it is impossible to deliver the parcel to the addressee, it is stored in the postal service for a month. After the expiration of the established storage period, the parcels not received by the addressees (their legal representatives) are returned to the senders at their expense to the return address, unless otherwise provided by the agreement between FSUE Russian Post and the user. If the sender refuses to receive and pay for the shipment of the returned parcel, it is transferred to temporary storage among the unclaimed ones.

4.4. Parcels with a list of attachments (form 107), upon delivery to the addressee, are subject to opening at the post office in his presence. The exceptions are those cases when the addressee refuses to open it, about which he makes a corresponding note on the back of the address part of the form of the accompanying address f.116.
If, when checking the attachment, it turns out to be intact and corresponds to the inventory, then the postal item is issued to the addressee in the prescribed manner, while the act f.51-v is not drawn up.
If, upon opening the parcel, a shortage, replacement, complete or partial damage or damage to the attachment is found, then the postal worker draws up an act f.51-v, which is signed by the head of the postal facility, the postal worker and the addressee. Act f.51-v is drawn up in four copies. The first copy of the act together with the parcel (or only the attachment) is transferred to the addressee. The second is sent to the name of the head of the transit postal facility from which the parcel was received. The third - to the place of receiving the parcel. The fourth - is attached to the documents of the postal service that handles the parcel.

4.5. Parcels with declared value sent with cash on delivery are issued to the addressee after he has paid the full amount of cash on delivery and paid for its transfer by postal order. Before payment, the addressee has the right to receive information about the address data of the sender. After the delivery to the addressee of the postal item with the declared value sent with cash on delivery, the parcel will not be accepted back, the amount of cash on delivery and the fee for sending it by postal order will not be returned.

Postal rules (adopted by the Council of Heads of Communications Administrations of the Regional Commonwealth in the Field of Communications on 04/22/1992) (as revised on 11/14/1992):

Chapter 12 Delivery of parcels

214. Parcels are issued against the receipt of the recipient on the back of the notice. If the addressee receives not one, but several parcels by one notification, then the number of parcels is indicated in words. Authorized enterprises, organizations and institutions receiving a consignment of parcels can make a mark on the presented document and sign the receipt of parcels on one of the notifications, indicating how many parcels have been received and their incoming numbers or from N ... to N ... inclusive. Express parcels are issued in accordance with the procedure set forth in Art. 170. In this case, the surname of the employee of the communications enterprise who issued the notice f. 22, indicated on the shipping address f. 116 in the "Mark" column.

215. The communications worker must weigh the parcel in the presence of the addressee and issue it together with the address to the parcel, and, if appropriate, receive payment from the addressee for storage, return or dispatch of the parcel. With his receipt, the addressee confirms the receipt of the parcel, the correspondence of its mass, the serviceability of the packaging, seals and sling. The employee who issued the parcel signs the notice, which remains at the communications company.
At the request of the addressee, upon receipt of the parcel, the communications worker must confirm with his signature on the accompanying address form and certify the date of issue of the parcel with an imprint of the calendar stamp.

216. When delivering parcels with a list of enclosures, they are opened in the presence of the recipient. The opening is carried out so that the seals are not damaged. Parcels are issued to addressees after checking the attachment with the entries in the inventory.
If, when opening the parcel, a shortage, damage to the attachment or lack of an inventory f. 107, then the communications company draws up an act f. 51, which is also signed by the addressee. The parcel is issued to the addressee along with a copy of the deed. The act serves as the basis for the payment of compensation and departmental verification. The packaging of the parcel remains at the communications company as material evidence.
Parcels with a list of attachments can be issued without opening, if the recipient makes a note about this on the notice. In this case, communications companies are not liable for the subsequent shortage or damage to the investment.

219. Parcels with a missing weight, with a damaged (soaked) shell are opened upon delivery and an act f is drawn up based on the results. 51, which, in addition to communications workers, is signed by the addressee. A copy of the act is issued to the addressee along with the attachment, and other copies of the act, together with the package shell, remain at the communications company to check the reasons for the lack of mass, replacement or damage (spoilage) of the attachment.
When, upon opening the parcel, the attachment, at the request of the addressee, turns out to be intact, the act is not drawn up, the addressee makes a mark on the notice "I have no claims" and is certified by a signature. The same mark on the notice is made if the addressee refuses to open the parcel. Parcels received with acts are issued in accordance with the procedure established for valuable letters and parcels received with acts.
If, upon admission with an act f. 51 of the soiled parcel, after opening it, the damage (damage) to the attachment is confirmed, then the sender or addressee is paid material compensation in accordance with the current rules. At the same time, an investigation is being carried out in order to identify those responsible for damage (damage) to the investment and bring a claim against them to recover the amount of compensation paid.

Parcel damage or weight mismatch

If force majeure comes out and the goods are broken or stolen, then by drawing up acts.
Write on the Act that you refuse to send. Don't sign the ticket! Sign only Acts with the mention that you refuse to receive it due to substitution / damage to the attachment. The parcel goes back to the sender with the attached acts and the sender will receive insurance.

Then you wait until it appears in the track that the parcel has been exported from Russia and goes back to the sender. When the dispute period approaches (40th day), open a dispute in PayPal, indicating the reason for "non-receipt of the parcel" (non-receipt! You did not receive it - the stories that there was a brick and it went back on its own, leave it for friends. Otherwise, you may not understand and ask to send papers from the police about your appeal about fraud (they will laugh well at the local office) and also give a track number by sending this brick (which went back by itself). PayPal seller, there will be no check mark, PayPal will refund all the money.

Possible pitfalls and the most frequent deceptions by Russian Post employees:
The requirement to sign a receipt before they are weighed and allowed to inspect the parcel is the most common. Training required.

Statement of the absence of Form 51 forms and the inability to fill them out. You can do nothing for now, but come the next day with your own. Forms are available on the Internet.

Refusal to open the parcel, with the drawing up of an act in accordance with Form 51 and in the presence of the shift supervisor, in the event of a difference in weight or damage to the package. Illegal - to apply measures of influence.
The requirement to sign and return the receipt after drawing up and signing the Act. Illegally. If you sign a receipt, it is impossible to win a non-receipt dispute or prove that the attachment was stolen / broken, and you did not take it out at home.

A statement that the opened parcel was opened at customs. When opened at the customs, the parcel is sealed with special customs tape and with it comes the Certificate of Customs Inspection signed by the customs officer and two mail officers present, which is the reason for opening the parcel. Anything that does not match the original, either store-bought tape, or outgoing tape is a reason for the autopsy. As well as a postal insurance flap re-glued to the edge (to mask the cut) with declarations or their absence.

If, nevertheless, you took the parcel and, along with it, the right to demand a refund from the mail (in vain you did it - just not in this country), then you may hear the following statements:

Statement that Russian Post is not responsible for international shipments and a "message" to foreign colleagues. Lie. Responsibility is enshrined in our and in international laws from the moment the shipment arrives on the territory of Russia.

A statement that the recipient cannot claim insurance payment - only the sender. According to this statement, there are replies to all claims. Lie. After receiving the parcel in his hands, the recipient becomes its owner and can claim compensation in the country where the parcel was received from the delivering organization.

And in conclusion, about the postal topic: now they put "buckwheat" (buckwheat, a product rich in iron and nutrients) in the parcels by weight and seal them in such a way that it is very difficult to determine whether it has been opened. So that there is enough time for this - the Russian Post and customs are constantly increasing the delivery time.

This is where a good relationship with the local staff will help. Even if the package looks and weighs perfectly, it is better to open it at the post office in the presence of the post office staff (after signing the receipt). If something is wrong, then according to the law, employees are required to draw up an Autopsy Report - as witnesses with whom you can already sue the Russian Post on the basis of knocking out insurance. With good relations, you can ask them to return the receipt and by drawing up the relevant Acts to refuse the parcel - thus simplifying the procedure for obtaining compensation a hundred times, leading this process to a country with working laws.

No receipts BEFORE checking the weight, declaration and packing of the parcel!

The requirement to sign and return the receipt after drawing up and signing the Act. Illegally. In the case of signing a receipt, it is impossible to win a non-receipt dispute or prove to the online store that the attachment has been stolen / broken.

Little tricks

Post office employees do not always recognize the invoice / declaration as an inventory. So:
take the parcel in your hands without painting and say that the shell is defective (dented, torn, re-glued ...) and that you do not intend to slander. You are sent by the forest - you take a special book and write that the operator such and such refuses to give you a parcel with an inventory of the attachment (draw up an act, since the shell is damaged), write your address, where you write the answer and phone number (city) ...

Practice

the story of the stolen phone, the correspondence with the CU and the sending of 2 devices.
After a tedious wait, 05.12.10 came to receive a parcel in the mail. The package was empty. There is no point in panicking and swearing, almost everywhere at the post office (and in other state institutions) there are impenetrable aunts. What needs to be done at the post office immediately on the spot or, more precisely, what has been done:
1) we draw up an act stating that the parcel has been robbed indicating all the numbers (invoice, track, bag number, various weights, etc.). The act is signed by 2 or 3 employees of the department, including the head. We leave the parcel at the post office, because it will go back to the store and we cannot pick it up.
2) we take for ourselves, if possible, a copy of the invoice, take a photo of an empty phone box, a sticker with imei, etc., a packing box of the store. In principle, I think that nothing needs to be done, but it certainly won't be superfluous.
3) took 1 copy. act. That's it, there's nothing else to do at the post office, let's go home.
4) we write a letter to CU with the story of our story and attach them all the photos, scans, etc.
5) I also wrote letters to the transport prosecutor's office and the Ministry of Telecom and Mass Communications (they have reverse forms) describing the whole situation and indicating all the numbers. A couple of weeks later, I received letters from there only offline, i.e. by regular mail that my requests are accepted for consideration. Of course, in the end, some kind of formal reply will come from there, such as "no violations have been identified," but as I said, it will not be superfluous, let them work.
Several days passed, CU sent a reply that as soon as they received confirmation of my situation from their DHL (they wrote that it would take several days), they would decide what to do. By the way, on their website, in the section on the responsibility of the parties, there is a clause in which it is said that the seller bears all risks until the buyer receives the purchase, if the buyer is an individual. In fact, this period lasted for about a month. Then I started bombarding them with letters and demands so actively that they finally began to respond more or less quickly.
From the CU they sent me a document to sign stating that I will not claim damages from the mail. This is their safety net so that they can receive insurance reimbursement for the stolen device. They offered a choice of either one more device, or money back to the card. Yes, I forgot to clarify that I paid with a regular debit card, and not with a stick.
I chose another device, sent them signed docks. After 3 days, I received a letter about placing an order (as if I bought it myself on the site).

False claims from mailers

A statement that the opened parcel was opened at customs. Lie from laziness or malice. When opening at the customs - the parcel is sealed with a special customs tape and with it comes the Certificate of Customs Inspection signed by the customs officer and two mail officers present.

The statement that the Russian Post is not responsible for international shipments and "messages" to foreign colleagues. Illegal lie. Responsibility is enshrined in our and in international laws from the moment the shipment arrives on the territory of Russia.

Forms of influence

Calling the shift supervisor and asking the boss to explain to his subordinate the rules for issuing parcels.

If the shift supervisor does not help and does not shine with intelligence in the same way as the employee, a call to the quality hotline of the Russian Post by free phone- 8-800-2005-888 (8-800-2005-055 for EMC PR). By telephone, you must inform that in the office index A, located at address B, they refuse to show / weigh / draw up acts or require you to sign a receipt (waiver of the claim) before inspecting the parcel, blackmailing to send it back. Then you can ask the head of the department over the speakerphone to comment on your case on the phone.
Next, an entry is made in the guest book indicating your full name and address, a description of the situation and a request to understand the question and answer you in writing within the timeframe stipulated in the law.

List of phone numbers where you can still complain.

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