Akado without internet access. What to do if there is no Internet connection - we fix the problems. Possible problems with the provider

Today I will consider a situation that users of operating systems very often face. Windows 7 and Windows 8... The essence of the problem is as follows, there is a network connection, but Network and Sharing Center writes that the Network without access to the Internet, the network icon in the tray costs about hours Exclamation point. In this case, in fact, the Internet may even be available. There may be several reasons with different scenarios. Let's take a closer look at each of them.

But first things first, if you are connected via a modem, router or ONT optical terminal- I would advise reload it. If, after restarting the device, Internet access resumed, the problem is clearly in the router itself, its settings, or the provider's network (it also happens). In this case, we reset the router with the reset button, re-configure and check. If, after a while, a message appears that Network without Internet access- try another router to check.

1. WiFi network without Internet access

This is the most common situation. The cause of this problem is most often the following. The vast majority of users do not know at all what is IP address and believes that for Wi-Fi connection just enter the network security key. In most cases, this may indeed be enough, but not always. If on WiFi router disabled protocol DHCP, then you can safely connect to the network, but here IP address your wireless adapter on a laptop, tablet or smartphone will not receive. Accordingly, you will not have access to the Internet, although the network is actually connected, but only partially.
By the way, this is possible with a wired connection - the cable was stuck in, but the address was not received.
What to do? Register the IP address manually. To register IP in Windows 7 or Windows 8 you need to do the following:
Go to Control Panel and click on the icon Network and Sharing Center:

In the window that opens, click on the link Change adapter parameters... You will be presented with a list of network adapters. Right-click on the network adapter through which we connect to the router and select the menu item Properties:

This will open the properties window for the network card. Selecting an item Internet Protocol Version 4 (TCP / IPv4) and double-click on it with the left mouse button. This is where it should be register the IP address, netmask, gateway and DNS address:

For most routers (except D-Link) the following should fit:
IP address — 192.168.1.2
mask — 255.255.255.0
Gateway — 192.168.1.1
primary DNS — 192.168.1.1
secondary DNS — 8.8.8.8
For D-Link routers:
IP address — 192.168.0.2
mask — 255.255.255.0
Gateway — 192.168.0.1
primary DNS — 192.168.0.1
secondary DNS — 8.8.8.8

2. Internet access is available, but still writes Network without Internet access

This problem most often occurs when a computer is connected to the Internet through a proxy server ... That is, there is access to the Internet, but it is, as it were, not direct, but through a server.
In this case, you can do the following:
Push the button Start select item Execute(or press the key combination Win + R ) and in the window that opens, write:
gpedit.msc
It will open to you Local Group Policy Editor.
Local Computer Policy → Computer configuration → Administrative Templates → System → Internet communication control → Internet Communication Options and enable the parameter:
« Disable active probing for the network connection status indicator «

Everyone faces this problem, and, unfortunately, this rock comes sooner or later. You should not be afraid, since, in particular, the problem is still being solved, although there can be a lot of reasons for it. And so, you cannot go to any site, but in the lower right corner it says - "Without access to the Internet" or "without access to the network", and you behold the yellow triangle. Let's not walk around, and about, and analyze all possible solutions - let's start with the most popular.

HELP! Dear readers, you can always write your question or describe your problem below in the comments. And I will try to help you as much as I can.

How to fix - quick fix

What's the first thing to do? If Internet packets are distributed over a wireless Wi-Fi network and it suddenly disappears, then the router may have turned off. This happens on old, already worn out routers that have been working for more than one year. Our task is simply to reboot the device. This can be done in two ways:

1. We find on the back panel the ON / OFF or ON / OFF button. Press once, wait 5 seconds, turn it on.
2. We unplug the power cord from the socket and after 5 seconds plug it in again.

Sometimes a router is needed only for distributing a Wi-Fi network, and access to the World Wide Web goes through a modem. So, just in case, reboot it too.

My old router was buggy every 2-3 days. It's just that he was already old and his time had come to an end. Soon I bought a new one. So, if this problem is repeated often, then get a new device.

Checking the physical connection

It doesn't matter whether you have a computer or a laptop, if the wire goes straight, then look at the light on the network card blinking or on. Also make sure that the light on the LAN port indicator is on. Let me explain more clearly - almost every router has an indicator.

When you insert a wire into one of the LAN ports and data is being exchanged, the indicator is on or flashing. The indicators are located on the front of the machine. Take a look at the photo below - 1 LAN port is connected to the PC and works stably.

If the light is off when physically connected, then most likely the cable is broken. In the box from under the router, there should be a factory wire, you can safely use it.

Another problem is when the wire from the Internet is stuck in the wrong place. Take a look back and see that the cable from the ISP was in the internet connector. A friend once had a daughter playing with a router and stuck wires in the wrong connectors, and therefore there was no Internet. If the router does not light up at all, then there is already a problem with the power supply, try turning it on.

The surest way is to joke the wires and see that they are clearly in the port. Once my Internet was disconnected, because the eyelet fell off from the plastic tip of the wire, because of which the wire simply came off. In this case, good old matches will help. But nevertheless, it is better to re-crimp the end or change the cable.

Network settings

In the case of a Wi-Fi connection, the problem may lie elsewhere. In 20% of cases, the network settings on the PC do not allow access to the Internet. The principle of changing the configuration is the same as on Windows 7, XP, 8, 10 and Vista.

1. You need to click on the yellow triangle in the lower corner, and then select Network and Sharing Center.

1. Next, select from the left block - "Change adapter settings".
2. Usually, a stationary PC has one network card, and on laptops there are two connections: wireless and LAN. Make sure the connection you are using is turned on. When the configuration is disabled, it will be highlighted in gray. To enable, press the right button and "Enable".
3. Right-click on the desired connection and then in the "Property".

1. Click once on Internet Protocol Version 2 (TCP /IPv4) ". And then on properties.

1. Pay attention to the picture above. There is a permanent IP address in the settings. Also, the subnet mask and the default gateway are directly spelled out (must be our router). Therefore, there are two options for inoperability in the network:
   1. If someone else is using the Internet, then most likely this IP address is already being used by another computer, phone or network printer.
   2. The second option is that the router is on a different subnet.
2. There is only one solution, just put a tick in front of "Obtain an IP address automatically" and "Obtain DNS server address automatically".
3. We confirm the configuration and look at the result.
4. In case of further network absence, go to the settings again, check the box "Use the following DNS server addresses"And prescribe:
   1. Preferred DNS Server: 8.8.8.8
   2. Alternative DNS Server: 8.8.4.4
5. Next, the Internet must be connected. If this did not immediately help, then after changing the configuration, restart the computer or laptop.

Installing FIPS

1. If you have a laptop, and the connection is via a WiFi network, click on it in the right corner of the desktop.
2. Then we press "Properties".
3. Click on the second tab from the left with the name "Security".

1. Click on the button at the very bottom - "Extra options".
2. We put a mark "Enable for this network the mode of compatibility with the Federal Information Processing Standard (FIPS) " and confirm the change . After that, we restart the computer or laptop.

Resetting DNS communication parameters

1. We start the command line. To do this, in the start menu in the search bar, enter cmd.
2. Right click and "Run as administrator"... If you just start the console, no changes will be made.
3. Next, we enter the commands one by one:
   1. ipconfig / flushdns
   2. netsh winsock reset
   3. netsh int ip reset c: \ resetlog.txt.
4. Now we restart the machine.

Software and breakdown of network card drivers

Drivers can break from viruses or third-party programs that work with network protocols. It is very popular to use WPN programs that can establish additional network connections.

1. Press WIN + R, enter ncpa.cpl and press OK.
2. See if there are any suspicious connections that weren't there before.
3. If they are, then disable them by right-clicking - "Property" and press "Switch off".
4. After that, even if the Internet and the network are working, you need to remove the conflicting program.
5. We go to Start.
6. Next, select "Control Panel" and go to the programs.

1. Sort by installation date and see the latest installed programs. Sometimes the installation can take place in the background while loading regular programs.
2. Remove suspicious software by right-clicking and "Delete".
3. We reboot the computer.
4. Not the fact that everything will start working, since the program could break the driver for the network card. The fastest way is to restore the system. To do this, go to "Start" - "All Programs" - "Standard" - "Service"... We choose " System Restore".
5. Pick the earliest point possible and start the service. After rebooting, the system should display a successful recovery window. If you see an inscription that the system has not been restored, then you will have to look for the driver on the Internet, download it, and then install it on your PC. If you still have a disk with drivers from the motherboard, then you can install from there.

The system can break not only from third-party software, but also from viruses. So be sure to install the latest antivirus and scan your entire computer for dangerous and suspicious software.

ISP

In 80% of cases, this problem lies on the shoulders of the provider. Be sure to call and find out what the problem is.

After dialing, they usually say that technical work is underway or breakdowns in the channel. But sometimes, they can say that everything is fine with them. Ask the employee of those. service check the connection from the server to you.

If that doesn't help, ask which DNS is best to use. You already know how to change them from the chapters above. If all else fails, then perhaps the cable is cut off on your line at the entrance, then you will have to call the employee at home to check the line.

Different subnets

Sometimes a problem with the Internet connection is due to the fact that the computer and the network adapter are on different subnets. This often happens in offices when a new machine is connected to the subnet.

1. First, we need to find the IP address of the router. According to the standard, they are 192.168.1.1 or 192.168.0.1. I personally have 192.168.1.1.

NOTE! The standard address of the router can be found on the label under the device.

1. You need to go to the network settings and see what is there. In any Windows, press two keys WIN + R at the same time. We register the ncpa.cpl command and click OK.

1. Next, you need to view the properties of the IPv4 connection.

1. Please note that the computer's IP address is 192.168.5.123. And the address of my router is 192.168.1.1. They are located on different subnets and do not see each other. My PC is on the 5th subnet, and the router is on the 1st.
2. Next, it is best to put automatic IP and DNS detection, as in the picture below.

Configuring the router

Once there was such a case when children, playing with an interesting box, reset the router settings to the factory settings, and then no one could understand what the problem was. Sometimes it happens that the settings themselves have gone astray and they need to be adjusted or corrected. The most important thing is to take and keep next to the contract with the provider, which specifies the connection settings.

1. It is best to connect your router directly if it is not. Take a regular wire and plug one end into one of the LAN ports, and the other into a network card.
2. Now you need to go to the admin panel of the router. To do this, open any browser and register the IP address of the router. By the standard, this is usually either 192.168.1.1 or 192.168.0.1.

1. Enter your username and password. By factory standards, these are admin, admin, if you haven't changed them. The instructions below will differ slightly from the operating system of the router.

TP-Link

I will tell you on the example of the TP-Link Wireless N Router WR841N model, which is the most popular in the Russian Federation and the CIS countries.

1. In the left menu, select "Network", and then click « WAN ".

1. Click on the connection type and select the one that your provider uses: Static IP-address, PPPoE, L2TP / L2TP, PPTP / PPTP, BigPont cable.
2. Further, depending on the choice, you must enter data from the provider from the contract or by calling the hotline number in those. support.
3. If you are at a loss with the settings, then click "Quick setup" in the left menu and just follow the instructions.

ASUS

1. In the lower left menu, select "Internet".
2. We choose the type of connection in
   1. We enter the settings. You can also click "Fast Internet Settings".

   Other models

   The scheme is basically the same:

   1. In the main menu we find the section "Internet" or "WAN" and click on it.
   2. We select the type of connection that your provider uses:
      1. Automatic IP detection- this connection is usually installed in the machine. Here we just set this parameter and the Internet should appear.
      2. PPPoE- here you need a login and password for access. You may need to specify the associated MAC address. If this is your PC, then click clone this parameter.
      3. Static IP- here you need to specify the external IP, subnet mask, default gateway and DNS servers.
      4. L2TP or PPTP- we specify the static connection data, login, password and DNS.
   3. We enter the settings from the contract.
   4. Don't forget to set up your Wi-Fi.
   5. We apply them and reboot the router by turning it off and on.

   ADVICE! To know how to configure the Internet and Wi-Fi for your model, just use the search on our website. To do this, enter the full name of your router and follow the instructions in the article. There is nothing complicated there and everything is written very clearly.

If devices connect to the Wi-Fi network, but the Internet does not work, you need to determine the reason. The problem may be in the Internet connection itself, in a router or laptop (or other connected gadget).

First, you should check if the Internet is working at all. For this, the network cable is connected directly to the computer. If the Internet connection does not appear, you should contact your provider. Otherwise, check the settings of the router and devices connected to the wireless network.

To understand that the problem is not in a specific laptop or other connected gadget of the user, it is necessary to connect other devices to the router, such as a phone, tablet, etc. on a laptop), sites do not load, then the problem lies in the incorrect settings of the router. If the connection is successful on other gadgets, the sites are loaded, then the problem is in the connection of a specific device.

How to solve a problem with a laptop, smartphone, tablet.

If only one device says "Unrecognized network, no Internet access", you need to double-check the settings of the wireless connection to the network. When configuring the router, the user could accidentally change the connection data. You can check the correctness of the settings on a laptop or computer as follows:

1. You need to connect to a Wi-Fi network.

2. Go to the Network and Sharing Center.

3. In the open window on the right pane, click "Change adapter settings".

4. In the open window, right-click on "Wireless Network Connection" and select "Properties".

5. In a new window, select "Internet Protocol Version 4 (TCP / IPv4)" from the list and click "Properties".

6. In the new window, see if the items "Obtain an IP address automatically" and "Obtain DNS servers automatically" are selected. If necessary, mark them and click OK.

7. Reboot the OS. After restarting, the Internet connection should appear. If the network, as before, does not have access to the Internet, it is possible that antivirus programs or Firewalls are blocking the connection. Then you should turn them off.

How to solve a problem with a router.

Before configuring the router, you must first return to the factory settings. To do this, press the button on the back of the router and hold it for 10 seconds. After that, you need to go to the admin panel. To do this, enter the following address in the line of any Internet browser: http: // or http: // (TP-link, Dlink). In the window that appears, enter your login and password to enter, usually admin and admin. To correct the operation of the router, you will need the WAN tab. Here you configure the Internet connection that connects to the router. SND providers use Dynamic IP, Static IP, L2TP, PPPoE, PPTP connections.

For example, Kyivstar uses Dynamic IP, corresponding settings are set in the WAN section of this provider. If the provider uses a different connection, for example, Static IP, then the setting with Dynamic IP will not work, the router in this case will not connect to the Internet. To set the correct settings, you need to find out what kind of connection technology the provider uses. This information can be checked with the provider itself or viewed on the Internet.

Sometimes providers create a binding to the MAC address, which can also affect the operation of the router. In this case, you need to connect the router via cable to the computer, the MAC address of which is registered with the provider, find the MAC Clone tab, click Clone MAC Address, and then Save. Update.

There are also situations of the following nature. The user decided to change the Windows 8 OS to Windows 7. Before reinstalling, everything worked fine, but then problems with connecting to the wireless network began, the message "Unidentified network" appeared, that is, the Internet stopped working. To solve this problem, you need to go to the Network and Sharing Center, select Manage wireless networks.

Right-click on the network to which you cannot connect and select Properties. In the Security tab, click on the Advanced Settings section. Select the Enable Federal Information Processing Standard (FIPS) Compliance Mode for this network in the menu. This update should help resolve the connection issue.

Owners of devices running a family of Windows operating systems, with varying frequency, encounter a problem with automatic network connection, regardless of the use of wired technology or a Wi-Fi router. The first sign of a problem is the exclamation mark in a triangle that appears on the network connection icon. If you go to the administration center for network connections, you will see in place of the name of your access point "unrecognized network without Internet access."

Let's figure out the reasons for the error. It takes place when the physical connection has taken place, but the settings of the network equipment on your laptop or computer do not correspond to those installed on the router or network equipment of the provider.

This may be due to:

• updating the operating system, which entailed a change in the settings of the network equipment;
• installing a new version of drivers for network or wireless equipment, which caused an error in the settings;
• malfunction on the side of the provider;
• problems with the router when connecting wirelessly.

Options for solving the problem as their complexity grows

Often, to troubleshoot a problem with unrecognized networks, system administrators recommend going straight to manual configuration of communication protocols. We believe that this approach is not entirely correct, therefore we suggest that you follow the algorithm we have developed for localizing the problem with the network or the Internet:

If after all the steps taken, the problem is not resolved, contact the provider again to call a technician at home.

FAQ

Which connection does the error without network access occur more often?

Since there are many reasons for network connection errors, it is difficult to distinguish under which connection type they are statistically more common. If you are using a cable connection, switching to a wireless network can be seen as an alternative method for solving this problem.

Is there a one-size-fits-all method to counter this problem?

Unfortunately, it doesn't exist unless you seriously consider switching to other operating systems. Part of Windows errors confidently migrate to each new OS and part of users is considered as a visiting card of Microsoft products.

The tariffs and services of Net By Net Holding LLC may be changed by the operator. Full up-to-date information on tariffs and services - in the "tariffs" section or by phone indicated on the website.

There are several reasons why there is Wi-FI without Internet access. Often the problems lie in routers and access points, but there are also cases when the fault is caused by the services installed in the operating system.

Read on to find out the cause of the problem.

Identifying the problem

First you need to find out at which stage of the connection the problem arose. In order to make sure that the problem lies in setting up the router, you must try to connect to the Wi-FI network through another Windows laptop or smartphone.

If the error disappears and the Internet connection is present on another device, the user will know that it is necessary to configure the Wi-FI adapter in the laptop itself.

In the event that access to the network was not obtained from any device, it will be necessary to look for problems in the router, access point, modem or Internet provider.

It is also worth trying to connect the network using a network cable, bypassing routers. This will help you identify problems more specifically.

If you have access to the Internet via cable, then it is worth changing the settings of the router itself or the access point, if not, the problem is in the modem (if any) or the provider.

Disabling network access on the provider side

Sometimes, for reasons of malfunction or technical work, a yellow triangle can be observed, which notifies the user about a limited Internet connection.

In the case when the equipment settings were not performed, but access, nevertheless, disappeared, most likely the problem is on the provider's side.

In this case, you need to find the phone number of the company, which is usually recorded in the contract, and by calling, inquire about the causes of the malfunction.

Advice! But do not immediately rush to dial the operator of your provider, first restart the router, since the technical support will offer to do this in the first place.

If the resource is loaded and access to the personal account is obtained, this will mean that the Internet connection is deliberately limited by the provider, possibly for non-payment.

In the event that the site is not working, you should go to the call to the technical support operator.

Operating system settings

If the access points are visible in the system on the laptop, you will not need to reinstall the driver.

When the Wi-Fi adapter is successfully connected to the network, but there is a yellow triangle in the system tray, indicating a limited Internet connection, you must disable the antivirus and Windows firewall, which, if incorrectly configured or malfunctioned, can cause a similar problem.

The best option for checking the health of the Internet is to boot the system on a laptop in safe mode with support for network drivers.

To do this, you need to go to system settings by pressing the key combination in Windows "Win + R" and run the msconfig request.

This will open the "system configuration" window. In it, you need to go to the "download" tab, where you will need to mark "safe mode" with the "network" parameter.

If, with this option, access to the Internet appeared, you must start the laptop in normal mode, removing the previously set parameters, and then, one by one, disable applications that affect the operation of the network. Most likely, these can be recently installed or updated programs.

You also need to scan your computer for viruses. The best option for this is Dr.WebCureIt! For Windows, since it does not require installation, it is free and always contains an up-to-date database.

Configuring the router

If there is no Internet access on several devices, the problem is in the settings of the router, which is incorrectly distributing the connection. It can occur when the parameters set for the current provider are reset.

To restore them, you will need to open the setup description on the website of the company that provides the Internet. Also, all the necessary parameters for entering into the router are often attached to the contract concluded when connecting the services.

In the event that the router was bought regardless of the provider, the instructions for it, most likely, will not be present on the site. It will need to be found on the resource of the equipment manufacturer. Also, the documentation is always present in the box with the router.

The sequence of actions for making settings on the D-Link DIR-600 router:

• open the parameters by entering its IP into the address bar of the Windows browser or other OS;

• enter username and password (by default they are admin);
• in the wireless network wizard, configure the name and password of the Wi-FI connection;

Wi-Fi network name

• by going to the tab in the lower horizontal menu "Advanced settings", click on the WAN item located in the network section;
• if there is a connection profile, double-click on it to make settings, if it is missing, add a new one.

• in the window that opens, enter and save the settings that are indicated on the manufacturer's website.

Also, for this router model, a simpler configuration option is available by clicking the Click'n'Connect item in the main menu. However, it may not work correctly with some providers.

Restricting access on public routers

When you come to some coffee shops and connect your laptop to Wi-FI, you should not run programs to download torrents, since the network is automatically disconnected and is no longer restored even after the router is restarted, and access will be reopened only after a day.

This limitation is set so that visitors do not overload and without this, not too high-quality access to the Internet.

The installed traffic filtering system for some time adds the mac-address of your Wi-Fi network adapter on the laptop to the black list. But there is still a solution to this problem.

Since we do not have access to the equipment of the coffee shop, there is only the option of replacing the mac-address on our equipment.

Change mac addresses Windows

On most hardware with Microsoft Windows operating system, the best option for changing the Mac address is to edit the registry. Despite the visual complexity, it doesn't take long.

Creating a new parameter in the registry

• create in this folder a string parameter named NetworkAddress;
• by double-clicking on it, add the value of the new mac-address, represented by 12 hexadecimal digits (for example, "406186E53DE1");
• restart Windows to apply the settings.

After that, the adapter will no longer be on the blacklist, and therefore, it will be possible to successfully connect to the Internet.
conclusions

There are many problems and solutions for them. By figuring out which hardware the problem is with, you can find the best way to fix the problem.