Sberbank hotline phone number 24 hours a day. Sberbank's phone number is free and 24/7. 24-hour telephone numbers of Sberbank central branches by region

The Sberbank contact center was created to help clients remotely. By calling the toll-free 24-hour number 8800-555-55-00, Sberbank clients will be able to receive qualified assistance from a specialist and advice on the terms of service provided by this organization. How to call Sberbank, what numbers may be useful?

How to call Sberbank for free?

The main hotline of Sberbank is 8-800-555-55-50. Calls to this number are free when calling from a mobile phone of any operator or from a landline number. You can call the number throughout Russia, except Sevastopol and Crimea.

If a Sberbank client is located abroad of the Russian Federation and he needs advice from a Sberbank operator, then he needs to dial the number 8-495-555-55-00 - international format. A call made from abroad cannot be free. The call is paid according to the tariffs of a specific operator mobile communications.

Subscribers of Beeline, MTS, Megafon and Tele2 are given the opportunity to contact Sberbank operators free of charge from mobile phone short number 900 . The call will be free only if the subscriber is within home region, or intranet roaming (that is, outside the home region, but with coverage of your operator’s Network).

How can a Sberbank operator help you over the phone?

You can reach a Sberbank operator for free by dialing the number 8800-555-55-50 . Next, following the answering machine prompts, press the keys 3 and 0.

It is necessary to decide on the topic of the question. For example, you need to clarify about loan repayment, card servicing, card ordering, etc. Next, select the key corresponding to the topic of the appeal and press it.

The operator can provide detailed advice on the services provided by Sberbank, help you choose a specific direction, provide complete information on the account, cards, deposits, savings, transactions carried out on the account, loans, loan repayments, debts, fines and their repayment. In addition, the client, through a telephone operator, will be able to manage his account by performing the following operations:

• card blocking;
• closing access to mobile banking and Sberbank online;
• setting up the security of the card and account when traveling outside the country, or for other reasons;
• obtaining information about a personal digital code for working with automated system.

The operator will also record all the client’s complaints, wishes, problems that have arisen with the operation of the card, tell you how to troubleshoot problems and how to use Sberbank’s services more conveniently.

Why do we need an automated Sberbank service system?

You can communicate around the clock not only with a “live” Sberbank operator, but also with a robot; he can also help clients a lot. How can I reach him?

Need to dial a number 8800-555-55-50 , request from the operator the Client Code (a five-digit number assigned to each client and Sberbank employee).

What does this code do?

• the ability to view transactions performed on the account;
• balance on the card;
• permission to log into the “Personal Account” and independently manage accounts through it;
• the ability to block the card yourself (if you need to unlock the code, the code will not help, you will need to personally visit a Sberbank branch).

To obtain the information of interest automatically, you must follow the following instructions:

• call Sberbank 8800-555-55-50;
• dial 22 on the phone;
• enter the following parameters: card number#customer code#;
• then follow the voice prompts, selecting the parameters of interest.

If automatic system did not provide the necessary information, you can switch to a “live” operator by following the voice prompts. To receive complete information, there is no need to dictate all your data to the operator; just the card number and code are enough.

To receive your code, you need to call the hot number of the Sberbank operator (any of the ones listed above) and provide information confirming your identity:

• card number;
• identifiers on the card;
• passport details;
• address (registration).

Next, you need to enter your secret code according to the operator’s prompts and assign it to yourself. After this, the received code must be written down or remembered. If the client forgot the code during further work, he simply needs to change it by contacting the Sberbank operator via telephone.

Receiving information through the 24-hour voice menu of Sberbank

Sberbank clients, by calling the toll-free 24-hour number 8-800-555-55-50, or another number indicated in this article above, can receive information on the account, services, loans, and so on. You just need to follow the voice instructions and press the keys corresponding to the question.

24-hour telephone numbers of Sberbank central branches: by region

It happens that the operator of a common number hotline cannot give a complete answer to the question of interest, and advises you to contact the regional center directly. Below, Sberbank clients will be able to find the phone number of their regional Sberbank branch.

• Moscow and region - 8-495-957-58-72;
• St. Petersburg and region - 8-812-329-29-29;
• Novosibirsk and region - 8-383-212-20-03;
• Yekaterinburg and region - 8-343-269-51-04;
• Nizhny Novgorod - 8-831-416-85-08;
• Samara and region - 8-846-998-11-55;
• Kazan - 8-843-519-23-26;
• Chelyabinsk and region - 8-351-749-59-91;
• Rostov-on-Don - 8-863-287-82-41;
• Ufa (all over Bashkiria) - 8-347-279-68-01.

A call to any of the registered numbers is not free, but is paid according to the tariff of a specific operator. But by calling the regional office, you can quickly solve the problem that has arisen and get an answer to your question.

Is it possible to manage an account through a Sberbank operator?

The operator will provide advice and answer questions, but will not be able to top up the balance of the client’s phone or transfer money from his account to repay the loan.

To repay a loan or make other transactions on the account, the client must personally come to a Sberbank branch, or use the Internet (Sberbank Online, or Sberbank’s “Personal Account”).

If a client needs advice from employees of a financial institution, we will help Sberbank hotline. The system was created to support customers and provide opportunities feedback. Work is carried out 24/7. The answers are provided by competent Sberbank employees.

Hotline– a system of interaction with clients that allows you to receive consultations remotely. The work is carried out around the clock, which allows the citizen to call at a convenient time. A resident of any region of the Russian Federation has the right to contact the support service.

For quick communication you need to dial from mobile device 8-800-555-55-50 . The number is intended to receive calls from citizens of the Russian Federation. Foreigners are also among the clients of a financial institution, so a separate line has been created for citizens of other countries.

What data may be needed to call the Sberbank Hotline?

• applicant's personal information;
• card account number;
• identification data.

Do not confuse the code word and PIN code. The selection of the first detail is made at the moment of receiving the card, and the word is used to identify the client. Call center representatives may request it.

The PIN code is specified to gain access to the card. It can only be used by the owner of the payment instrument. Hotline employees do not have the right to request a PIN code.

There are a lot of calls to the hotline, which causes overload and it becomes difficult to get through. It is acceptable to receive an automatic consultation. The mode is controlled by entering commands from the phone. There is no need to drop the call.

For convenience, it is permissible to turn on the speakerphone. The answering machine will notify the client about the list of available actions. The user must listen to the system message and select a command. If you cannot find the answer, you need to contact the operator.

5 Commands for independently requesting information

Initially, the person will hear an answering machine message, which will prompt you to select an action. If you need to contact the operator, you need to click on the 0 button. When you plan independent work, you will need to start entering the following commands:

1. 1- the problem regarding account freezing needs to be resolved.
2. 2 - questions have arisen affecting the status of the card account. The applicant will have to indicate the payment instrument number and press pound. An alternative is to specify a code word. The system will execute the command after clicking on the pound symbol.
3. 3 - it is planned to obtain information regarding services to citizens of the Russian Federation. The category includes issues of making payments and transfers, the nuances of using credit and debit cards, deposits, borrowing money, Internet banking, etc.
4. 4 — a team is needed if a representative of a legal entity contacts the customer support service. The menu item is intended to provide information about the organization's services.
5. 5 - allows you to solve problems regarding the calculation of bonuses. The use of points is also discussed.

Self-selecting a command allows you to listen to information without contacting a support representative. After listening to the information, you will be able to request a connection with the operator. If you cannot get through, you will have to try again later or send an email to email address company, which is listed on the website.

Additional features of Sberbank's FREE support service

If the phone number starts with numbers 8800 , no fee will be charged. Access from a smartphone or desktop device is acceptable. You need to check your balance first. If it is negative, a number of operators do not allow calls.

Reception of requests from abroad is carried out by number + 74955005550 . If a person is roaming, the cost is about 100-120 rubles per minute. When special services are activated, the figure drops to 15-25 rubles per minute.

Activating the option requires entering additional fee. The price of the service is about 70-80 rubles. per day. The call will be cheaper if the SIM card is purchased in the host country. You have to dial codes that allow you to call Russia. The cost can be reduced to 5-10 rubles. in a minute. This method entails difficulties with identity confirmation.

Support response time

The response time depends on the time of the call. If the request is made between 0 and 9 am, the waiting time is 5 minutes. The easiest time to reach us is on Friday and Saturday.

If the application is made on other days or during business hours, the wait will be longer. Sometimes an answer is never given, so the person must be prepared to persist.

Feedback: filling out the feedback form via the bank’s website

If the problem requires detailed description, or it was not possible to get through, sending a letter is acceptable. To complete the procedure you must:

1. Go to the official resource of the financial organization and get to Personal Area by completing authorization.
2. Click on the letter icon in the upper right corner. The system will redirect the user to the message archive. Then you need to go to the sent messages tab and click on Create. This section is intended to resolve any issues related to service. Experts give advice contact center. However, you should not expect an immediate reaction. The procedure takes 1 week. Extension of the period is acceptable.
3. Specify the message type. Sberbank considers complaints and claims. A person has the right to write a letter of gratitude, make a proposal, receive advice or use a service.
4. Decide on a topic. You need to rely on the service that resulted in the need to contact support.
5. Decide on how to get an answer. Call center representatives can independently call the client back if he requests it.
6. State the main question you want answered, and then describe the problem in detail.
7. Click on the send button. Then we just have to wait for the decision.

The letter will be assigned a number. The person will be able to monitor the status of the request. An alternative is to send a classic letter.

Conclusion

Sberbank's hotline allows you to quickly receive help. The call center operates 24/7. There is no fee required to apply. The rule does not apply when calling from citizens of other countries. Service is provided according to the operator's tariffs.

If the issue can be resolved without a call center representative, receiving an automated consultation is acceptable. An alternative is to send a letter through the company’s official website. The client who sent the request will be contacted.

The Sberbank contact center is designed to solve current problems, provide advice and explain the conditions and principles of using the institution’s services. Sberbank's phone number is free 24/7 - 8 800 555 55 00.

When using an answering machine, pressing the 0 key connects to an operator

The Sberbank of Russia hotline (toll-free number 8 800 555 55 00) is available to clients everywhere within the country’s borders. To contact from a mobile phone, you can use the short number 900. It is valid for several of the largest mobile communication companies: MTS, Megafon, Beeline. If you are within network roaming or in your home region, you can call for free.

If the person calling is located outside the country, he can use the following telephone number at any time of the day: +7 495 500 55 50.

At international call free tariffication is not possible, so payment is charged according to the prices of a specific company providing cellular communication services.

Calling the hotline provides several options:

1. Consultation with a specialist operator at the center.
2. Automated system without contacting an employee.
3. IVR (voice menu) in automated mode.

Help from a Sberbank operator via the 24-hour hotline 8800 (free)

To contact the operator, after connecting, you need to press the numbers 3 and 0, following the voice prompts. It is also necessary to determine the topic of the appeal (for example, regarding card servicing or loan repayment) and select the most appropriate one from those proposed. This will be followed by a connection with a specialist.

An employee will be able to provide detailed advice regarding the bank’s services or help in choosing a program in a particular area.

At any time you can obtain all the information on loans, deposits, accounts and the transactions carried out on them. Also, a Center specialist can help solve problems and perform the following operations:

1. Block the card.
2. Close access to Sberbank online, Mobile Bank.
3. Provide detailed data on completed banking transactions: payments, money transfers, loan payments, etc.
4. Configure security settings on the card when traveling abroad.
5. Provide a Client Code that allows you to use the automated system.
6. Record complaints, wishes, problems when working with bank products.

The main advantage of the Hotline is 24/7 customer service

24/7 automated customer service system

To quickly obtain information on banking products over the telephone, a Client Code is required. This is the password that allows you to receive necessary information without connecting to an operator. This is a five-digit number, encrypted for any persons, incl. for bank employees. Only the client himself has access to it. This Code provides the opportunity to use an automated system when calling the hotline and independently obtain the following information:

• Card balance;
• View card transactions;
• Obtain permission to log into your Personal Account to manage accounts online;
• Block the card. For subsequent unblocking, you will need to contact an employee.

To obtain the necessary information automatically (without personal communication with a bank employee), you need to follow this order:

• Call the hotline number.
• Dial 22.
• Enter the parameters: card number #Client code#.
• Using voice prompts, select the required menu items.

Often used phone numbers Help Desk

If more is required detailed information, you can switch to personal communication with a Center specialist. In this case, there is no need to voice all your data, just give the card number and Code.

To receive the Code, you need to call the hotline, select the appropriate options in the voice menu and tell the employee your personal information:

• Card number;
• Card identifiers (control information);
• Passport details;
• Address.

Based on the operator's prompts, you will need to dial your secret code, which will be assigned to the client. This Code must be remembered and kept confidential. It cannot be disclosed even to bank employees. If it is lost, you must report it and get a new one.

24/7 voice menu for information

By calling Sberbank of Russia by phone (toll-free) 8800 555 55 00, anyone can receive full advice regarding the institution’s services and products. To do this, just follow the autoinformer's prompts and press the appropriate keys.

You can switch to a Center employee at any moment by pressing 0.

The Sberbank of Russia support service provides 24/7 information of any interest to clients, and also provides assistance and advice on any issues related to banking services.

All complaints and requests are accepted by telephone or email, which allows applications to be registered in a single register. Thus, having submitted your appeal, you can always check the status of its consideration on the website or by telephone.

How to contact Sberbank of Russia support service

There are several ways to contact bank employees:

• Toll-free number 8-800-555-55-50 for calls from a mobile or landline phone. To solve simple questions and restore access to their personal account, clients can use tips voice menu. To communicate directly with the operator, press the appropriate button on the keyboard of your phone or simply wait until the system transfers you to a dialogue with a bank employee.
• 24-hour hotline via short number for Russian users of any mobile operator. For quick access For your personal data, it is recommended to prepare all the documents necessary for identification in advance of the call - bank card and Russian passport.
• Telephone +7-495-500-55-50 in international format for calls from abroad or from city numbers. If you are in another country, the call will be charged according to the tariffs of your chosen telecom operator.
• Online support on the bank’s website or any social network(Sberbank support service "In contact with"). Using any social network or chat online support, remember that your personal data can get into the hands of attackers, so after finishing the dialogue with the bank specialist, be sure to click the button to log out of the system.
• Fill out an application using the feedback form with the support service on the company’s website. To send an electronic application, you should indicate the purpose of your application, the reason, the essence of the problem, your full name, date of birth, mobile phone and address Email. You can also indicate which method would be most convenient for you to receive a response - via SMS, email or phone.

After completing your application using any of the above methods, a bank employee must provide you with the application number.

You can check the status of such an application yourself on the Sberbank website or by calling any of the above phone numbers. Often, all customer requests are considered within 24 hours after they are submitted.

What issues are resolved by the Sberbank of Russia support service?

In most cases, bank clients seek advice and assistance, so such requests can be resolved instantly without waiting:

• Blocking or unblocking a client’s card, as well as assistance when the card is captured by an ATM or is stolen and lost.
• Current card balance and recent fund movements.
• Service packages including bonus and credit programs.
• Internet banking and work with mobile application.
• Deposits, insurance, payments.

Remember that if your card is stolen, lost, or captured by an ATM, you must urgently contact Sberbank support to block your account and prevent you from using your Money scammers.

If you have any questions regarding banking services, you can seek advice in any convenient way. If you encounter any difficulties when using the services, or if you want to file a complaint or other request for assistance, use the customer support numbers or the company’s official website.