How to write to technical support here. How developers spoil players' statistics Will the World of Tanks engine be changed to a more modern one?

In this article, I will try in a popular science:teethhappy:style, I will try to explain where such phenomena as:
- "10 leaks in a row in a random WTF???"
Why does one team have a 95% chance of winning, but we have none?
Why don't they balance teams by skill?
And so on.

First of all, I would like to ask you, have you ever seen a random player with a win percentage of 56% or higher? Not clan players who got this percentage in companies and sometimes platoons, but rather a random player with such a stat? - No?
Or maybe you've ever seen a player with a stat below 43% win rate? In my 16 thousand fights, I have never.
The question arises: why?
- I answer because in the game there is an artificial averaging of the percentage of victories among players.
You fought 10 battles in the company, won 10 victories, and moved to random?
Welcome to the ultimate team of deer! average your statistics, how many fights you win, exactly the same number you will lose, in a team that is not capable of winning under any circumstances.
How many times have you seen the bottom of a team on Is7 with an efficiency of 600 and a winning percentage of 45%? And you have a 65% chance of winning. This player has found himself at the minimum threshold, and he is starting to be included in the winning team, raising his stats.

Or, for example, a week ago I had 60% victories on Foch IX, and today it’s already 55%, what’s the matter? Have I become worse at playing? No, it’s just that the winning percentage is too high on this tank, and he’s starting to get thrown into messes in which he’s at the bottom of the table, in a team of seals who are slapping the keyboard with their flippers.
I even began to have a suspicion that sometimes these are not people at all, how can a person play SO bad?
A person cannot shoot without moving, a person cannot tank backwards.

Let me give you a striking example.
A “man” on a tank destroying everything in the world found himself in a battle where he was the ONLY one on a level 10 vehicle.
Any “reasonable person” would bend every living thing in this situation and take away 2 buckets of medals and a record of experience to boot.
Once they asked Serb, why don’t you make a skill-based team balancer?
To which he replied
- We don’t make a balancer, so as not to infringe on those who play well, have developed their skills, and have the right to bend (c)

Seems like a logical answer, yes?
Now let’s think about how often do you see a player who has “grew” a good skill in random battles?
A normal statistician without a platoon with the same two statisticians never “bends over” in a random situation, because he knows that he will immediately become a victim of the system of averaging the percentage of victories.
And how many extras are there who do not upgrade their equipment themselves, but transfer free experience, so as not to spoil this very percentage of victories for themselves?)
Why don’t they bend their mighty skills?) And the fact that you can’t trample against the system, if you drag out a fight with a team of crayfish, in the next battle they will put even more complete crayfish on your team.

Well, thirdly, no one says that Folders play with Folders and Cancers with Cancers.
The point is that the chance of winning in each battle should be as close to 50% as possible.
They gave one team a platoon of extras, give the same to another, why not?
Why can’t you make teams of crayfish and deer extras, but both are equal in strength?

Why do we need a system for averaging the percentage of wins?
And then, that the very last first-grader, Alyoshka, if he completely stops winning, will throw away the toy and go somewhere else.
And the outflow of players, even crooked and wretched ones, is unacceptable.
Because in the scheme of any MMO, as in nature, all creatures are needed.
Noobs, nerds, and especially those who invest money (Realists).
Noobs are needed so that there are nerds who bend them over; some noobs get offended and begin to pour in money to take revenge on the entire cruel virtual world.
At the same time, they also begin to bend the noobs, receiving aesthetic pleasure.
But Tanks are a different case, here there are noobs on both teams, the question remains which team will have fewer of them.

What should you do if the game suddenly stops launching or starts crashing at the most inopportune moment? Who can help me figure it out after my gaming property goes missing? Where to contact if you have lost control of your account?

Some users, especially beginners, when faced with a problem, choose the wrong course of action. A request for help is often made in the form of an entry on a gaming forum, and sometimes in a topic that is dedicated to discussing completely different issues. Some write personal messages to the developers, others ask questions in the game chat. Unfortunately, none of these methods will help the player in his trouble. If you carefully read the forum, sometimes you can actually find advice on how to solve problems. But still, the most reliable method was and remains to contact the User Support Center, which operates 24 hours a day, 7 days a week. The player only needs to submit an application.

All requests received by the User Support Center are divided into categories depending on the problem encountered by the user. Let's take a brief look at how a person who has applied for technical support, depending on what the reason was.

1. Lost control over the game account

This is one of the most common problems at the moment, so let's start with it.

As a rule, loss of control over an account is associated with hacking Email user. If you have lost control of your email, the first thing you need to do is contact support postal service, whose services you use, to restore mail. Otherwise, the attacker will be able to take over the game account again. Restoring control over mail is one of the main conditions for restoring an account in the game (recovering a password if there is no link to mobile phone, as well as binding to the phone is carried out using a mailbox).

At the same time, you need to submit a request to the User Support Center. Describe in it everything that happened, as well as all the actions you took to regain control of the account. To submit a request to the User Support Center, use these instructions. Please note that authorization is not required to submit a claim for loss of account control. You are only required to fill out the application form completely. After this, be patient and wait for the specialist’s response. Applications in this category are generally reviewed within two weeks of submission.

More detailed information steps to regain control and security measures can be found.

2. You made a payment, but the gold was not credited to your game account

Please note that payments may be delayed by up to 24 hours.

If you made a payment through a payment terminal, first of all you need to contact the organization servicing it. You can find the telephone number of such an organization either on the payment receipt or on the terminal itself.

If gold has not been credited to your account within 24 hours, please submit a request to the User Support Center, section “Financial Issues” > “Failed Payments”. When submitting an application, it is important to fill out all information fields.

The processing time for an application is usually two days from the date of submission.

You can get additional information on financial issues.

3. It seems to you that with your gaming property something's wrong

Before writing an application, we strongly recommend that you read. She can help you figure out for yourself what happened and, importantly, whether it happened at all. If you have read this material, but are still sure that something is wrong with your property, then contact the User Support Center. The application is reviewed within two days from the date of submission.

4. You are having technical problems

Once logged in to the site, fill out the application form. This should be done in as much detail as possible, but avoiding obviously unnecessary details. If you have captured the problem in a screenshot, you can attach this screenshot to the application.

To better understand the situation, Help Center may ask you for diagnostic information about your computer, operating system, drivers, integrity of the game client, and if available network problems— and Internet connection diagnostic data.

You can get the necessary information using special utility WGCheck. Instructions for its use are available.

5. You suffered due to a violation of the Game Rules by another player, or you were a violator and want to appeal the punishment imposed by the project administration

We would like to warn you right away: employees do not consider applications for violations of the Rules of the Game listed in the “Complain” functionality. You can report such violations only through the “Complain” functionality. You can find out more about how to file a complaint about a gaming violation in this article.

Please note that the restrictions placed on your account automatic system tracking damage to allied equipment and through the “Complain” functionality are not subject to appeal.

You can read the full list of actions prohibited for World of Tanks players on the official forum of the game.

An application to appeal a punishment can only be submitted in the first person. This means that messages that the rules were violated in relation to your friend and your friend is asking to appeal the punishment will not be considered.

In addition, applications regarding conflicts within clans will not be considered. These are the internal affairs of clan members, in which the administration does not interfere in principle.

Applications to appeal restrictions are considered on an individual basis, the processing time depends on the complexity of the situation and the workload of the User Support Center.

A complaint about a violation of the Game Rules that is not listed in the “Complain” functionality can be filed within seven days from the date of violation. Complaints about earlier events will not be considered.

6. You have any problems general issues about World of Tanks

Before asking a question to the support staff, we recommend reading. It is quite possible that the answer to your question has already been given in one of the topics.

If you do submit an application, it will be considered on a first-come, first-served basis.

Remember one more thing important rule. If you send requests of the same type to the User Support Center, then each new request will be merged with the old one, and the review period will begin to count from the moment the last one is submitted. Thus, by showing impatience you will only delay the process of solving the problem.

We wish you good luck on the virtual battlefields and a speedy resolution of all emerging difficulties!

Are there really not even napkin-paper tanks that existed only in plans?

So far we haven't found anything.

Sergey Borisovich, what do you personally think - are “walk-through” tanks a problem in World of Tanks or not?

No, this is not a problem with the game.

After introducing the expected HD graphics, will you introduce support for multi-core processors? After all, if not, then users with dual-core processors and low frequencies will not be able to play tanks.

In World of Tanks support multi-core architectures have already been introduced, we have talked about this many times already.

Developers, will there be a difference in dynamics if in one case the tank stopped and drove off, and in another case it stopped for a moment, fired a shot and drove off?

No, there won't be any difference.

Why is there no Type 89 in the Japan branch? He would be ideal to start a branch of heavy tanks. And since this is Japan's first production tank, I would like to see it in the game.

We've saved it for now, but with the heavy tanks branch it's quite difficult, since there's a failure at the middle levels - there are no vehicles.

Recently, in a new patch for aircraft, a gorgeous map called the Eastern Front was introduced. Looks damn cool. Do you have any desire to make the same map for tanks?

There are differences in the maps for tanks and for aircraft. For example, on airplane maps they look coolest at long distances. Tank cards are for nearby ones. Based on this, direct borrowing is not possible. However, there will be cool maps in World of Tanks, but they will be somewhat different.

Sergey Borisovich, please tell me, are there currently among the active premium tanks candidates for repeating the fate of the forever deceased?

If there are such candidates, no one will say anything in advance.

Do guys from Minsk contribute to the creation of aircraft? Are there people who have gone completely from creating World of Tanks to creating airplanes?

The answer to both questions is “yes.”

Good evening. A question arose about the increased waiting time. It grew from thirty seconds to two minutes.

We are finding out the reasons, the issue will not be forgotten, we will sort it out.

Will the World of Tanks engine be changed to a more modern one?

What will come first - the Japanese or the new German tank destroyers?

High probability of getting Germans first. There will be sake later.

What about T18? It seems like they wanted to transfer him to the third level. When can we expect this, at 089?

I don't know, I don't know.

Dear developers, you recently said that 3.0 shaders, like in airplanes, will be introduced in World of Tanks. How will this innovation affect those players who play on calculators? Will you make shaders switchable and optimize the game for weak video cards and other components?

This is a rather punning question, but I’ll ask it anyway. It is known that if a shell penetrates a tank, there is a possibility of damaging the crew, since it (the crew occupies) a certain volume inside the tank. But since the Japanese are thinner, will this difference be taken into account?

This difference is very small and is not taken into account.

Was the map called "China Wall" created exclusively for the Chinese, or will all other players be able to fight on it too?

Someday they definitely will.

Is there any chance of seeing the Walker Bulldog M41 in World of Tanks?

Yes, there is a chance of seeing this car in the game.

If some premium tank's statistics drop, what do the developers do - shut it down or simply take it out of sale?

We hope, of course, within the limits of the possible.

Will the global game remain the prerogative of clans, or will even ordinary clanless players be able to take part in it?

On this moment good options We don’t have them, and those that do exist can become exploits for clans. As soon as we find a suitable option, we will inform you immediately.

Do the developers have an ideal value for the nations introduced into the game (including national teams, etc.)?

Yes, we have already talked about this. Eight nations is ideal.

Question about - will you redesign this program?

I can’t answer for sure, since we are not involved in this application.

Due to the introduction of Japanese tanks, will the corresponding national voice acting be added to Japanese? I really want to listen.

This is quite likely.

At the moment, according to unofficial statistics, the victory percentage of tank 112 is very high. What do you think is the reason for this - with its increased characteristics or simply with the fact that the players have not yet learned how to punch this car? As, for example, the same thing happened with the Super Pershing, when almost everyone fired at its NLD.

We do not comment on unofficial information.

Will the feature with tokens on airplanes be extended until the release of the game?

We'll see a little later...

What percentage of players constantly lives on the official forum of the game? Do you have such information? Thanks in advance for your answer.

Approximately several hundred thousand, which is equal to one percent of all players.

Will World of Tanks carry out work to change the hangar? The same icons and other elements have not changed for three years.

Yes, we will change.

At first, the developers nerfed the art due to the fact that there was a lot of it in random battles. Due to the nerf, the number of artefacts in the random pool decreased and a huge number of tank destroyers came out to hunt. It would be logical to assume that the next step of the developers would be to nerf the tank destroyer, and then nerf the TT.

We will not nerf tank destroyers. We will not limit the number of tank destroyers in battles.

Developers, maybe you will give players the opportunity to turn on the old statistics window for each player? So that everyone can decide what they like best.

We will not return old statistics.

Good evening developers. Two questions arose.

What do you think about visual display camouflage net? It would be cool.

And the second question. If you visually display a heavy lining, then gameplay changes will be required in its operation, since the thickness of the tank’s armor increases in the place where it is installed. What do you think about this?

We have been thinking about visual display of the grid for a long time, but it is quite difficult to implement from a technical point of view.

But the lining is not an overlay, it is located inside, and therefore protects only from high-explosive shells.

After World updates of Tanks 0.8.8, tanks on some maps began to glow with a dark, oily hue. Tell me, is this just a bug or a feature of the game?

This is simply a normal lighting effect.

Developers, is the imminent release due to the fact that competitors have already reached an agreement with Sony and are releasing their projects on this console?

We started negotiations with Microsoft two years ago, I think the answer is clear.

Do the developers have a list of equipment ready that will be introduced in?

And the second question - is the ninth level medium tank already ready, which will be included in the alternative, recently introduced branch of medium tanks of the USSR?

The list of equipment is ready.

ST USSR is not ready.

Will there be a feature to disable battle chat in the future? For example, so that you can turn off messages from allies or enemies.

No, such a feature is not planned.

Sergey Borisovich, please tell me which vehicle in World of Tanks has the most polygons?

And the second question - which tank did you have the most problems with when introducing it into the game?

As far as I remember - some kind of American ART-SAU.

We had the most problems with Object 704; we even had to go to Kubinka for measurements.

Many players already know that in the future you will introduce the ability to upgrade tank hulls. So, will this all be introduced at once or the same way as it happened with the reworking of maps for a new render - step by step?

Of course, in stages, since it is not possible to immediately, in one fell swoop, remake all the available equipment in the game.

Please tell me which levels are the most popular in World of Tanks? And do you set yourself the goal of making an even distribution of players across all levels?

Most tankers play at levels 5-6. We are quite happy with this.

Why is it that if a tank catches fire, the crew does not urgently report this event, but prefers to list all the damage? It would be better if the fire was talked about first.

We will not change the order for the sake of checking whether there is a fire or not. Look at the damage panel.

Question about the fact that you removed the T-50-2. So you say that this tank played a completely different role in battle. In this case, it would be logical to remove the Churchill III, which also did not fight with tanks, but was used as an infantry support tank, which, as you may have noticed, we do not have in the game. Isn't it logical?

With the T-50-2 the situation was completely different, since this machine turned out to be completely different from itself.

Is the information true that it will be transformed in the future? appearance games towards greater beauty?

Yes, we are preparing an improved version, but there will be no announcement yet.

Will more detailed models of destroyed tanks be introduced, with all game events in battle preserved? Let me explain. For example, on a T-34 I was hit ten times in the forehead, but after the tank was destroyed, its destroyed frame was static, that is, without traces of the battle that had just taken place. Will this be fixed?

Models of destroyed tanks will be more diverse, but I cannot guarantee that penetrations will be preserved, since this is quite difficult to implement technically.

That's all for me, tankers, see you when the developers have enough answers for the next release.

Happy fighting!